Rosalia Garza
Bakersfield,CA
Overview
26
26
years of professional experience
Work History
Case Manager
Clinica Sierra Vista
Bakersfield, CA
10.2016 - Current
- . Case manager for First five Kern-Prop 10 (children 0-5 and pregnant 18yrs old moms).
- . Advocate a voice for moms and their children.
- . Connect them to agencies in the community
- . Assess overall holistic health of the family.
- . Do ASQ-3 assessments on the children.
- . Involved in community events.
- . Proud of being well known with agencies.
- . Proud to see my clients growth during the program and after completing program.
Plumbing Sales Associate
The Home Depot
Bakersfield, CA
09.1999 - 07.2017
- Utilize strong customer service abilities to explain steps and products needed to complete a project.
- Promoted to Wellness Captain as a wellness coach to raise awareness of the importance of physical fitness and to give co-workers the motivation to a better healthier life. Received the associate of the month many times.
- Receive merchandise and conduct inventory counts to ensure all merchandise is properly entered into system.
- Manage store's entire training program spanning new hire orientation for cashiers.
- Served on many teams that have grown to be #1 for the district.
- Currently part time on weekends while working fulltime at DHS
Human Services Technician I
Department of Human Services
Taft, CA
12.2015 - 05.2016
- Currently employed in a temporary capacity while participating in a formal training program, not to exceed 180 days at a Trainee Level. Training consists of classroom instruction about regulations governing public assistance programs, and procedures required to initiate and continue public assistance.
- In a training capacity, learns by assisting in the following activities:
- Distributes, collects and assists applicants and recipients in completing documents upon which eligibility determinations are based.
- Verifies accuracy, completeness, timely submission and consistency of eligibility documents.
- Interviews applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance; obtains information in difficult and emotional situations on such matters as applicant income, assets and financial obligations, parental status and living arrangements.
- Advises applicants and recipients of their basic rights and responsibilities associated with public assistance.
- Explains program benefits, requirements and procedures to applicants and recipients, and answers questions.
- Determines program eligibility in accordance with a variety of regulations.
- Prepares documents necessary to initiate, continue and modify public assistance.
- Contacts applicants and recipients regarding discrepancies; refers questionable cases to Special Investigations Unit, as appropriate, for follow-up.
- Conducts home calls for the purpose of obtaining and verifying information.
- Provides information and makes routine referrals to resources available through the county and within the community; refers applicants and recipients for mandated social services.
- Enters and retrieves numerical and narrative data from an automated system; reads and interprets computer printouts and information on computer screens.
- Processes cases manually as required, including benefit computations and under/over payment adjustments.
- Establishes and maintains case files. Maintains client confidentiality at all times.
- Plans, organizes and prioritizes workload to ensure that necessary tasks are completed in accordance with regulations relating to eligibility and timeliness.
- Attends meetings and participates in training sessions or staff development activities, located on or offsite.
- Conducts assessments of family strengths, needs, and barriers. Builds rapport with client(s) and involves client(s) in the decision making process. Recognizes basic indicators of child/adult abuse, substance abuse, domestic violence and other barriers, and makes appropriate referrals.
Timeline
Case Manager
Clinica Sierra Vista
10.2016 - Current
Human Services Technician I
Department of Human Services
12.2015 - 05.2016
Plumbing Sales Associate
The Home Depot
09.1999 - 07.2017