Rosalie Anthony
Riverview,FL
Summary
Organized Administrative Worker known for productivity and efficient task completion. Specialize in customer service skills, time management, and data entry. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Kellogg Endodontics
Riverview , FL
12.2025 - 06.2026
- Coordinated patient appointments and schedules for endodontic procedures.
- Managed patient records using Open Dental software program.
- Processed patient intake information and update medical records prior to treatment.
- Verified patient insurance coverage and eligibility for dental services.
- Assisted patients in understanding their insurance benefits and coverage details.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Treatment Plan Coordinator
Orange Blossom Oral Surgery
Gibsonton, FL
05.2025 - 10.2025
- Coordinated treatment plans for patients undergoing oral surgery procedures.
- Collaborated with insurance providers to verify coverage and obtain authorizations.
- Communicated effectively with surgical teams regarding patient needs and updates.
- Scheduled appointments through DSN software and managed patient follow-ups for timely care delivery.
- Maintained organized patient files using electronic health record systems.
- Educated patients on pre-operative and post-operative care instructions.
- Reviewed patient records to ensure accuracy and completeness of treatment plans.
Legal Receptionist/Administrative Assistant
TampaLaw
Tampa, Florida
01.2025 - 04.2025
- Pleasantly welcome visitors, answer phone calls, and maintain front reception desk.
- Organize files according to established protocols within the office setting.
- Scan/Process documents into the system for filing purposes.
- Prepare outgoing mail including packages, certified letters, and courier services.
- Monitor inventory of office supplies ensuring that stock is always maintained.
- Handle confidential information with discretion and integrity.
Assistant Manager
Hand and Stone Massage and Facial Spa
Brandon , FL
04.2024 - 12.2024
- Supervised daily operations of spa, ensuring smooth service delivery.
- Trained staff on customer service techniques and spa protocols.
- Addressed customer inquiries and resolved complaints effectively.
- Supported marketing initiatives to promote spa services and events.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted with inventory, ordering supplies to maintain service readiness.
- Created reports on sales trends, inventory levels, and financial data.
Sales Associate
Hand and Stone Massage and Facial Spa
Brandon , FL
04.2022 - 04.2024
- Greeted customers and provided exceptional customer service.
- Promoted membership packages, wellness products, and services through engaging conversations with clients.
- Scheduled appointments using Zenoti software program, efficiently to optimize staff availability and client satisfaction.
- Processed client payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of the reception and treatment areas.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Sally's Beauty Supply
Riverview , FL
12.2020 - 03.2022
- Greeted each customer and offered assistance in finding requested items.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems and handled cash accurately.
- Promoted special offers and discounts to encourage additional purchases.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
Hospitality Associate
Kimi’s Ice Cream and Coffees
Riverview , FL
03.2019 - 01.2020
- Greeted guests and provided a warm welcome to all visitors.
- Provided exceptional customer service in a fast-paced hospitality environment.
- Operated cash register, processing transactions accurately and efficiently.
- Managed inventory levels, restocking supplies to meet customer demands.
- Maintained cleanliness of the café, ensuring a welcoming atmosphere for customers.
Education
High School Diploma -
Penn Foster Online High School
Tampa, Florida03-2019
Skills
- Customer Service
- Sales Management
- Office Administration
- Insurance Verification
- Marketing
- Leadership
- Teamwork
- Data Entry
- CPR Certification
- Patient Education
Timeline
Patient Care Coordinator
Kellogg Endodontics
12.2025 - 06.2026
Treatment Plan Coordinator
Orange Blossom Oral Surgery
05.2025 - 10.2025
Legal Receptionist/Administrative Assistant
TampaLaw
01.2025 - 04.2025
Assistant Manager
Hand and Stone Massage and Facial Spa
04.2024 - 12.2024
Sales Associate
Hand and Stone Massage and Facial Spa
04.2022 - 04.2024
Sales Associate
Sally's Beauty Supply
12.2020 - 03.2022
Hospitality Associate
Kimi’s Ice Cream and Coffees
03.2019 - 01.2020
High School Diploma -
Penn Foster Online High School