Rosalie Fowers-Ayala
Bronx,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty, seeking opportunity more customer service focused in medical environment
Overview
7
7
years of professional experience
Work History
Server
Bubba Gump Shrimp Co.
New York, NY
08.2017 - Current
- Verified guests' identification to comply with legal requirements for alcohol sales and consumption.
- Notified customers about the daily specials and signature dishes on the menu.
- Prepared checks, detailing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Provided patrons with food and beverages, and ensured orders were complete.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Carmines Italian Restaurant
New York, NY
05.2022 - 06.2024
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
06-1994
Skills
- Menu knowledge
- Point of Sale (POS) system operations
- Relationship Management
- High-volume dining
- Positive and professional
- Order Management
- Item promotion
- Paperwork Processing
- Cash Handling
Timeline
Server - Carmines Italian Restaurant
05.2022 - 06.2024
Server - Bubba Gump Shrimp Co.
08.2017 - Current
Valley View High School - High School Diploma,
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