Rosalie Matthews
Clarksburg,WV
Summary
Dynamic sales professional with a proven track record at State Farm, excelling in customer service and relationship building. Recognized for consistently exceeding sales targets through effective communication and problem-solving skills. Adept at developing tailored solutions and fostering teamwork, ensuring client satisfaction and loyalty in a competitive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
State Farm
Bridgeport, WV
02.2022 - Current
- Assisted customers in selecting products and resolving inquiries to enhance shopping experience.
- Maintained organized displays, ensuring product availability and visual appeal for high traffic areas.
- Processed transactions accurately using point-of-sale systems, fostering efficient checkout experiences.
- Built relationships with customers to encourage repeat business.
- Learned company policies and procedures to provide accurate information regarding products and services.
Sales Team Member
Allstate
Fairmont, WV
02.2020 - 01.2021
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
Insurance Agent
American Income
Morgantown, WV
05.2018 - 01.2020
- Developed comprehensive insurance solutions tailored to client needs.
- Conducted thorough policy reviews to ensure compliance and accuracy.
- Educated clients on coverage options and policy details effectively.
- Built strong client relationships through regular communication and follow-ups.
Office Manager
Inspection Oilfield Services
Morgantown, WV
02.2014 - 05.2015
- Oversaw office operations to enhance efficiency and maintain a productive work environment.
- Managed scheduling, ensuring optimal resource allocation and timely project completion.
- Developed and implemented office policies to streamline administrative processes and improve workflow.
- Coordinated communication between departments, fostering collaboration and minimizing operational delays.
Paralegal
Kay Casto & Chaney PLLC
Morgantown, WV
01.2011 - 02.2014
- Conducted legal research and analysis to support case preparation and strategy development.
- Drafted, reviewed, and edited legal documents, ensuring compliance with regulations and accuracy.
- Managed case files using document management systems, improving accessibility and organization.
- Coordinated communication between clients and attorneys to facilitate information sharing and responsiveness.
Education
Associate of Science - Criminal Justice
West Virginia Junior College
Morgantown, WV12-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
Certification
- Licensed PNC, Health and Life Insurance
Timeline
Sales Associate
State Farm
02.2022 - Current
Sales Team Member
Allstate
02.2020 - 01.2021
Insurance Agent
American Income
05.2018 - 01.2020
Office Manager
Inspection Oilfield Services
02.2014 - 05.2015
Paralegal
Kay Casto & Chaney PLLC
01.2011 - 02.2014
Associate of Science - Criminal Justice
West Virginia Junior College