Rosalinda C Quintero
San Antonio,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Operations/Cashier
JC Penney Inc Co.
San Antonio, Texas
10.2025 - 12.2025
- For Operations, administered Discrepancy Reports, end of year inventory reports, and distributed merchandise to the retail floor. As well, unpackaged new Merchandise and identify the brands and location to be sent to the floor.locations. As a Customer Service representative, I assisted customers with their purchases, locating items, or just giving recommendations on what would be a better buy. As a cashier processes purchases, the OMNI registers to order merchandise online, as well, processed delivery and returns.
Sales Associate/Cashier
JC Penney Inc Co.
San Antonio, Texas
08.2015 - 10.2017
- Utilize daily opening cash drawers for registers, generated walk through for implementation of stock level on hand, cleanness, and sales signs to be administered on racks for up- coming promotions.Use cash drawer for lower- level registers, employee’s checks, manage three registers. Assist customers on sales, catalog referral sales. Replenish stock level for floor sales. Consolidate a balance listing for registers, check receipts, money on hand for end of day. Organized next day opening cash drawers for registers, generated walk through for implementation of stock level on hand, cleanness, and sales signs to be administered on racks for up- coming promotions.
Housewife
Unemployed
San Antonio, Texas
04.2008 - 08.2015
- I manage the household budget, and the wellbeing of my family.
Sales Associate/Cashier
JC Penney Inc Co.
San Antonio, Texas
07.2005 - 03.2008
- Utilize cash drawer for lower level registers, employee’s checks, manage three registers. Assist customers on sales, catalog referral sales. Replenish stock level for floor sales. Consolidate a balance listing for registers, check receipts, money on hand for end of day. Organized next day opening cash drawers for registers, generated walk through for implementation of stock level on hand, cleanness, and sales signs to be administered on racks for up- coming promotions.
VA Patient Service Assistant
Medical Admin Service/Fee Basis
San Antonio, Texas
01.2005 - 04.2007
- Communication on advisory and technical assistance to eligible veterans, and their beneficiaries, as well, all points of contact in the VA , private sector and federal health care institutions. Determined eligibility and entitlements for benefits for service connected and non-service connected for unauthorized claims. Establish eligibility applications used a a wide variety of sources, i.e. TARGET/HINQ (computer linkage to the Veterans Administration) as well, review/analysis of active military service records; coordinated with professional staff for medical evaluation/determination. Investigated claims for all staff and students assigned to service. Alternate as secretary, timekeeper and process all purchasing research prior to a payment being authorized or denied. All correspondents for private physicians and medical facilities are written, unless the need is urgent a call will be placed . Prepare authorizations for final approval by the Chief of Medical Office or MAS. Once approved process into the Decentralized Hospital Computer Program (DHCP). Obligate funds each month for the procurement of outpatient medical, home health, dialysis for eligible veterans and ancillary services Satellite (3) and Community Based Clinics (2). Process payments and vouchers/examiner for auditing fees to ensure appropriate compliance for services. within the guidelines for the Veterans Administration and health services and certifies vouchers for payments and notifies providers in writing when suspensions are made. Compile statistical data and daily work sheets and current records for final work products for monthly and quarterly reports. Resolve financial problems with veterans, families or representatives, between providers, private physicians or medical institutions due to non-payment. Administer on-the-job training for new employees, constant filing, computer skills, as well phone correspondent.
Collection Representative
JP Morgan Chase
San Antonio, Texas
03.2004 - 12.2004
- As a collection representative, responsibilities consisted of calling and accepting cardholder’s calls regarding delinquent accounts from one to five months. Ran Searches for additional cardholder contact information using various databases and systems, Credit Bureau Update, Fast Data Report (FDR), as well as Operator assistant. Keeping updated with current collections regulations and Chase Policies procedures and complying with them. Administer individual State Laws that extend beyond the Fair Debit Collection Practice Act (FDCPA). Process payments and updates into the Automated Collections Environment System (ACE), offer and negotiate immediate payments, or promise to pay with specific dates and amounts. Advised of Treatment Programs, Debit Management Program that is mutually beneficial for cardholder and Chase.
Program Support Assistant
Social Work Service/VA Hospital
San Antonio, Texas
01.2004 - 12.2004
- Coordinate workflow for Director, eight Program Support Managers, four Supervisors, one Vision Impaired Coordinators and seventy Social Workers. Organize a meeting timetable for Nursing Home Placement, Veterans Benefits, interoffice procedures and reporting criteria. Coordinate flowcharts for productivity, which encompass percentages of requirements. Maintain Social Workers training and renewal for Licenses distributes work requirements. Monitor Service's Control Point, General Post Funds, Educational Travel and Tuition and maintain complete accurate records and current balances pertaining to budget allotments and expenditures including operating supplies for the Service. I schedule appointments for patients, community agency personnel, as well, for Program Managers, Coordinators and Social Workers. For vision impaired patients regarding lab, x-rays and eye examinations. As the Automated Data Processing Application Coordinator (ADPAC) manages the applications for security keys, menus, options, and files assigned to new employees, students and volunteers. Instruct new personnel on the Veterans Health Information Systems Technology Architect (VISTA) and Computerized Patient Records System (CPRS) on patient demographics, appointment management, and training for Mandatory Course. Customer service representative communicates with veterans, their representatives, visitors, and all Veterans Administrative Staff. As Administrator for the guidelines, references, and procedures for applications that are applicable to specific cases. Supervise and coordinate duties to volunteers assigned to Social Work Service, co-op students, summer employment students and orientation/contact requirements for the service.
Receptionist Audie Murphy Hospital
Audiology & Speech Pathology
San Antonio, Texas
12.2002 - 12.2003
- Coordinate administrative tasks associated with maintaining and supporting the work performed within an organization. Receives, assigns, and monitors externally and internally correspondence and inquires. Administer information into Veteran Health Information Systems Technology Architect (VISTA), as well, as other system programs. Monitor and control business papers, correspondence, and records throughout an organization. Maintain administrative and clinical files. Assembles patient records and prepares for appointment. Liaison for reporting services and products for accuracy for the purchasing/procurement office. To arrange, monitor, and secure equipment, services and products. Maintain specialized supplies pertaining to instruments, authorize, control and justify stock level for office supply and office equipment. Coordinate with staff on scheduling appointments, meetings, deadlines and priority assignments. Communicate with veterans, their representatives, visitors, and all Veterans Administrative Staff. Administer the guidelines, references, and procedures for applications that are applicable to specific cases. Established and coordinated the Performance and Development (PD) for new employees.
Customer Service Representative
Sears Roebuck & Co. TeleServe
San Antonio, Texas
09.1999 - 07.2003
- Process on PEGA Account Services Credit authorization for new accounts and existing accounts. Schedule repair appointments for technician’s daily, weekly or after hour emergency service calls. Establish new accounts for appliance repair or home repair. Generate sales on promotional specials.
Planner/Buyer
Standard Aero San Antonio LTD
San Antonio, Texas
06.2000 - 04.2002
- Coordinate Spreadsheets based on forecasts, percentage replacement factors and the alternate parts data file, for quarterly inventory, and weekly stock level. Plan and manage stores, exchanges, pools and inventory also held at the service centers. Researches and reconciles discrepancies noted during the cycle count process. Coordinates and monitors the return of damaged goods, arranging for replacement or credits and documents all transactions. Coordinates meetings with accounting, vendors, staff and management to resolve discrepancies, answer questions and conduct audit trails for payment disputes. Purchase on a daily basis’s office supplies, equipment for aircraft parts, material, supplies, chemicals and services for ongoing accounts. Obtain quotes from Vendors; negotiate best pricing and lead-time for delivery. Process Overage accounts reports, standard cost updates, correspondence with Service Centers, equipment quarterly maintenance checks, cycle counts.
Sales Associate/Cashier
JC Penney Inc Co.
San Antonio, Texas
09.1999 - 04.2001
- Utilize cash drawer for lower level registers, employee’s checks, manage three registers. Assist customers on sales, catalog referral sales. Replenish stock level for floor sales. Consolidate a balance listing for registers, check receipts, money on hand for end of day. Organized next day opening cash drawers for registers, generated walk through for implementation of stock level on hand, cleanness, and sales signs to be administered on racks for upcoming promotions.
Kelly AFB Supply Specialist
76 LG/FLGSM Stock Control
San Antonio, Texas
04.1996 - 09.1999
- As Item manager would or replenishes stock level for Chemical Staging Areas, and base tenants. Post monthly inventories, Call Registers for Blank Purchase Agreements. Coordinate Reconciliation reports, audit trail with Accounting-Finance, vendors, tenants. Conduct Hands-on-Training on “Standard Base Supply System,” for Unit Training (UTA) Military personnel, and new employees. Maintain a filing system; purge files monthly. Order supplies for warehousing and office requirements. Coordinate Report of Discrepancy for damages, overages, shortages with Accounting, and Vendors. Data transcriber for incoming-outgoing freight receipts of 1,000 a day, coordinated shipping and receiving transactions. Conducted training for 50 key encoding. Lead operator for new employees for training. Maintain Problem Log for system encoding transactions, exception notifications and inventory adjustments. Identified the different types of chemicals, gasses with their Safety Data sheets and guidelines for storage, and maintaining up to date shelf life chemicals in stock. Processed stock level inventory with up to date Material Safety Data Sheets for the Environmental Management Information System (EMIS) database.Coordinate with Occupational Safety and Health Administration OSHA complying with the guidelines from classification of material to safety data sheets.
Housewife
Unemployed
San Antonio, Texas
07.1995 - 08.1996
- I manage the household budget, and the wellbeing of my family. Band Booster Parliamentarian Officer, and as well taught Catechism class for first graders students.
Data Transcriber/Supply Clerk
Prod Receipts & Eval Div Operations
San Antonio, Texas
02.1985 - 07.1995
- Liaison for accounting and finance, process all bills of lading, authorized stop payment and payments for discrepancy. Lead CRT Operator processed 1,000 debits per day, trained new employees on the Logmars System, and coding of debits: DD250, 1149-1, 1348-1 and 244 (Turn-In’s). Process different forms DD1149 Return of Merchanidze, SF364 Discrepancy, SF361 Conceal Damages, and organized Procedure Manual to be used by all personnel. Verify all documentation on National Stock Numbers, requisition, quantity, condition code, and part number against material received prior to processing. Assistant to the encoding section, on clearing exceptions, coding overseas documents and clearing backlog on posting. I Process Purchase Order Vouchers SF44 for emergency buy’s, forwarding accounting and finance documentation and posting to the Local Purchase Ledger daily.
Housewife
Unemployed
San Antonio, Texas
06.1981 - 01.1985
- Maintained household budget, children's development in their work habits and their willingness to explore new projects. As a Home Room-Mother, I organized parties and field trips for classrooms. Assisted as a Girl Scout leader, and participated in PTA functions, and taught Catechism teaching.
Assistant Supervisor
BX Co. Tax Assessor Appraisal District
San Antonio, Texas
03.1979 - 06.1981
- Performed a variety of administrative tasks associated with maintaining and supporting the work performed by fifteen employees, coordinating and implementing the processing of the data received by the Fields Auditors, and meeting. Process payroll for fifteen employees regarding sick and annual leave. Monitor and control business forms, correspondence and records of the Section including the coordination and scheduling of the Auditors and their meetings. Coordinate Problem Log for the data transcribers and one hundred audit field personnel on property characteristics to be implemented. Identified and clarified corrections to be inputted by fifteen employees. Correspondence for monthly meetings, assisted in employee evaluations.
Education
Diploma - recording, secretarial
Highlands High School
05.1974
Skills
Targeted employment with a distinguished firm to apply diverse skills in customer service, accounting, and purchasing, enhancing organizational effectiveness
Certification
EQL Opportunity 2000, 02/09/98, Excel 7 06/19/97, 10/06/2000; Microsoft Word 97/2000, 21 May 97, 09/13/99, 10/06/2000, PowerPoint 08/24/1998, 07/10/2000, Access 11/15/2000, Veterans Health Information Systems Technology Architect (VISTA) 01/09/2003, Veterans Health Administrative Policy Training 01/30/2003, Information Security Awareness 12/20/2003, PC Environment 01/09/03, Computerized Patient Record System (CPRS), Avoiding Grammatical Errors in Business Writing 2/6/03, Database 4/15/03, Basic Medical Terminology 6/02/03. Current Procedural Terminology (CPT) 2002 on 7/15/03, CPT Code Changes on 8/16/03; Accounting Fundamentals 8/6/03, Alternate Dispute Resolution 8/19/04, Anger Management 3/29/04, Compliance and Business Integrity. Customer Service/Telephone Courtesy and Customer Service 1/13/04, Dealing with Violence 2/6/04, Excel 2000 3/25/04, Menu Management for Coordinators 10/14/04. PowerPoint 2000 3/25/04, Timekeeping Training/Timekeeping 3/25/05, Word 2000.
Awards
2/10/05 ADPAC Time Off Award, 3/30/04 Excellent Award Social Work Service, Superior Awards 03/1999, Excellent Award 03/1998, Excellent Award 05/1995, On the Spot Award 09/1994, Letter of Appreciation 11/1992, Superior Award 12/1989, Superior Award 09/1988, Superior Award 06/1987
Affiliations
2/10/05 ADPAC Time Off Award, 3/30/04 Excellent Award Social Work Service, Superior Awards 03/1999, Excellent Award 03/1998, Excellent Award 05/1995, On the Spot Award 09/1994, Letter of Appreciation 11/1992, Superior Award 12/1989, Superior Award 09/1988, Superior Award 06/1987
Training
Veterans Affairs Learning on Line (VALO) Foundation Of Grammar 02/01/03; Avoiding Grammatical Errors 02/28/03; Crystal Reports 7: Getting Started 03/01/03; Crystal Reports 7 Introduction: Formulas, Experts, And Special Reports 03/19/03; The Foundation Of Presentations 04/24/03; Basic Medical Terminology 6/02/03; Basic Business Skills to Get You on the Fast Track 06/10/2003; Time Management 03/15/2002; Negotiation Management 04/17/2002, Oracle Navigation 6/26/00, Oracle Buyer's Course 6/27/03, Oracle Item Mastering 6/28/03, Oracle Material Transaction 6/29/00, Control Systems Overview 05/30/01, Legal and Contractual Obligations 8/01/01
Timeline
Operations/Cashier
JC Penney Inc Co.
10.2025 - 12.2025
Sales Associate/Cashier
JC Penney Inc Co.
08.2015 - 10.2017
Housewife
Unemployed
04.2008 - 08.2015
Sales Associate/Cashier
JC Penney Inc Co.
07.2005 - 03.2008
VA Patient Service Assistant
Medical Admin Service/Fee Basis
01.2005 - 04.2007
Collection Representative
JP Morgan Chase
03.2004 - 12.2004
Program Support Assistant
Social Work Service/VA Hospital
01.2004 - 12.2004
Receptionist Audie Murphy Hospital
Audiology & Speech Pathology
12.2002 - 12.2003
Planner/Buyer
Standard Aero San Antonio LTD
06.2000 - 04.2002
Customer Service Representative
Sears Roebuck & Co. TeleServe
09.1999 - 07.2003
Sales Associate/Cashier
JC Penney Inc Co.
09.1999 - 04.2001
Kelly AFB Supply Specialist
76 LG/FLGSM Stock Control
04.1996 - 09.1999
Housewife
Unemployed
07.1995 - 08.1996
Data Transcriber/Supply Clerk
Prod Receipts & Eval Div Operations
02.1985 - 07.1995
Housewife
Unemployed
06.1981 - 01.1985
Assistant Supervisor
BX Co. Tax Assessor Appraisal District
03.1979 - 06.1981
Diploma - recording, secretarial
Highlands High School