Alexa Marquez
Chattanooga,TN
Summary
Dynamic bilingual professional with a proven track record in enhancing customer experiences and driving sales at JACINTO'S AUTO SALES LLC. Expertise in food and beverage pairings, coupled with strong skills in upselling and point-of-sale operations. Demonstrates resilience under pressure and excels in collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesperson
JACINTO'S AUTO SALES LLC
CLEVELAND, TN
03.2024 - Current
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Server
El Metate
Soddy Daisy
03.2021 - 03.2023
- Greet customers upon approaching their tables.
- Recommended suitable cocktails and beers with meals for better pairing.
- Collaborate with teammates to ensure excellent service throughout the shift.
- Coordinated service on 5 booths and handled multiple party tables.
- Handled drink trays skillfully during service.
- Consistently maintained positive communication with customers using clear facial expressions.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
Server
El Metate Mexican Restaurant (Signal Mountain)
Signal Mountain
01.2018 - 03.2021
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted higher-quality selections.
Server/Host
O'Charley's
01.2017 - 08.2017
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted guests and provided menus.
- Promoted daily special food and drink offerings.
- Provided courteous ID verification for cocktail service.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Education
Chattanooga State Community College -
Chattanooga State Community College
01.2021
Dalton State College -
Dalton State College
01.2018
High School Graduate -
North Murray High School
01.2017
Skills
- Bilingual (English/Spanish)
- Menu memorization
- Sales techniques
- Effective customer upselling
- Food and beverage pairings
- Wine And Spirit Expertise
- ABC Pouring Permit
- Resilient Performance Under Stress
- Effective Communication
- Team member support
- Point-of-Sale Operations
- Exceptional customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- ABC pouring permit
References
References available upon request.
Timeline
Salesperson
JACINTO'S AUTO SALES LLC
03.2024 - Current
Server
El Metate
03.2021 - 03.2023
Server
El Metate Mexican Restaurant (Signal Mountain)
01.2018 - 03.2021
Server/Host
O'Charley's
01.2017 - 08.2017
- ABC pouring permit
Chattanooga State Community College -
Chattanooga State Community College
Dalton State College -
Dalton State College
High School Graduate -
North Murray High School
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