Rosalyn Anguiano
South Gate,CA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 15 +years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
11
11
years of professional experience
Work History
Office Coordinator
DG Therapy Group
01.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Handled client concerns and escalations.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided clerical support, addressing routine, and special requirements.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Increased team productivity by reorganizing office supplies and protocols.
- Organized company meetings and scheduling for 15-employee team.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Processed billing for regional centers.
- Worked with office manager to establish company moral.
Payroll Coordinator
Newegg
01.2022 - 01.2023
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Coordinated bi-weekly payroll for up to 500 personnel.
- Collaborated with Human Resources, accounting and other departments to confirm payroll accuracy.
- Created new hire and termination documents for payroll.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Recruiter
Newegg Staffing
11.2021 - 01.2022
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Contacted job applicants to inform of application status.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Negotiated candidate salaries and prepared employment contracts.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Organized applicant drug tests and obtained results.
- Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
- Added Temps to Timeclocks (Timeco).
- Worked with Vensure for Temp Records of Pay.
- Worked closely with Employer's to get the best candidates to their job needs.
- Tracked personal and financial information of employees.
CSR Account Manger
Newegg
10.2020 - 11.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- I was the point person to manage client relationships
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Upheld privacy and security requirements established Newegg regulatory agencies.
CSR ACCOUNT MANAGER
CTK USA lOGISTICS and MARKETING Solutions
10.2018 - 10.2020
- I was the point person to manage client relationships once client is onboarding and all proper operational guidance, documentation, procedure, and the SOP is established
- Monitored clients inbound, outbound, inventory, freight activities, and tracking information
- Provide clerical support, data entry, answering multi lines, scheduling appointments for order pick ups and deliveries
- Oversaw daily operations of shipping department through combination of careful planning and troubleshooting.
- Delegated work to staff, setting priorities and goals.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE
Service Quick/Samsung Customer Care
06.2014 - 12.2018
- Schedule customer for home visits with technicians
- Relay work orders, messages and information to or from technicians, supervisors, and field leads using telephones or email
- Answering multi line phones, with about 90 calls in a 8 hour day
- Scheduling appointments, maintaining and updating appointment calender
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- De-escalated problematic customer concerns, maintaining calm
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06.2001
GED -
Cerritos College
Norwalk, CASkills
- High-energy attitude
- Customer relations
- Freight operations
- Call Center Operations
- Microsoft Office expertise
- Problem-solving abilities
- Clerical support
- Strong lead development skills
- Inbound and Outbound Calling
- Bilingual English and Spanish
- Data entry
- Customer Service
- Staff Management
Skills
- Knowledge of Office Equipment
- Task Prioritization
- Meeting Coordination and Support
- Customer Service Management
- Technical Support
- Customer Feedback
- Handling Complaints
- Cross-Functional Collaboration
- Performance Improvement
- Business Administration
- Scheduling
- Office Management
- Workflow Oversight
- Staff Training
- Departmental Support
- Microsoft Office
- Client Relations
Timeline
Office Coordinator
DG Therapy Group
01.2023 - Current
Payroll Coordinator
Newegg
01.2022 - 01.2023
Recruiter
Newegg Staffing
11.2021 - 01.2022
CSR Account Manger
Newegg
10.2020 - 11.2021
CSR ACCOUNT MANAGER
CTK USA lOGISTICS and MARKETING Solutions
10.2018 - 10.2020
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE
Service Quick/Samsung Customer Care
06.2014 - 12.2018
High School Diploma -
South Gate Senior High School
GED -
Cerritos College