Rosalyn Boyd
Houston
Overview
45
45
years of professional experience
Work History
Ombudmen-Harris County Child Support
Attorney General Of Texas
01.2010 - 05.2019
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
Customer Service Supervisor
Southwestern Bell Telephone Company
12.1973 - 10.2000
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Associate of Arts - Accounting
Our Lady of The Lake University
Houston, TX06.1994
Skills
- Court order obtainment
- Case file preparation
- Great team player
- Great customer service skills
Timeline
Ombudmen-Harris County Child Support
Attorney General Of Texas
01.2010 - 05.2019
Customer Service Supervisor
Southwestern Bell Telephone Company
12.1973 - 10.2000
Associate of Arts - Accounting
Our Lady of The Lake University
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