ROSA. M. RIBERA
Bowling Green,KY
Summary
Energetically spearheaded customer service initiatives at Que Pasa Taco, mastering cash handling and problem-solving skills. Trained staff and maintained high accuracy in transactions, showcasing leadership and a strong work ethic. Adapted swiftly to customer needs, significantly enhancing dining experiences. Drive- thru experiences. Skilled in training staff and enhancing customer satisfaction through exemplary problem-solving and team leadership abilities. I boosted productivity and maintained high standards of service and cleanliness, demonstrating strong work ethic and empathy towards customer needs.
Overview
5
5
years of professional experience
Work History
Cashier
Que Pasa Taco
07.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Cook
Flea Land
05.2019 - 07.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Maintained food safety and sanitation standards.
Education
Ronald W. Reagan
Doral, FL05.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Customer Relations
- Payment Processing
- Refunds and exchanges
- Cash Drawer Balancing
- Staff Training
- Refund handling
- Problem-Solving
- Team Leadership
- Analytical Thinking
- Employee Training
Accomplishments
- Trained and mentored number employees.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Languages
Spanish
Full Professional
Timeline
Cashier
Que Pasa Taco
07.2021 - Current
Cook
Flea Land
05.2019 - 07.2021
Ronald W. Reagan