ROSANA CORREA
North Miami Beach,FL
Summary
Dynamic leader with proven expertise in store operations and customer experience, honed at AutoZone. Skilled in inventory management and POS systems, with a knack for elevating sales and customer satisfaction. Excelled in staff training and communication, significantly improving team efficiency and performance. Achieved notable sales growth by leveraging vendor management and P&L administration skills.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
AutoZone
12.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Team Leader
Loves Travel Stop
05.2013 - 04.2019
- Maintained strict confidentiality when handling sensitive information, establishing trust among employees seeking assistance.
- Developed strong relationships with external providers, enabling seamless access to additional resources for employees.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Improved overall employee satisfaction by addressing workplace concerns and providing tailored support solutions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Sales Associate
Walmart Supercenter
09.2005 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
GED - Ged
Arizona Western College
Yuma, AZ06.2001
Skills
- Customer experience
- Store operations
- Stock management
- POS systems operations
- Sales expertise
- Inventory counting
- Cash auditing
- Vendor Management
- P&L Administration
- Multitasking Abilities
- Staff Training
- Supervision and training
- Communication
- Scheduling
Timeline
Assistant Store Manager
AutoZone
12.2022 - Current
Team Leader
Loves Travel Stop
05.2013 - 04.2019
Sales Associate
Walmart Supercenter
09.2005 - 03.2010
GED - Ged
Arizona Western College