ROSANGELA ROSARIO
PATERSON,US
Summary
Receptionist with over 10 years of extensive expertise in customer relations and administrative tasks, adept at multitasking and providing exceptional service. Proficient in clerical and computer skills, with a proven track record of enhancing communication through telephone and written channels. Passionate about fostering a welcoming environment and eager to contribute to a dynamic team.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager Assistant
Rent A Center
Newark, NJ
06.2021 - Current
- Enhance sales strategies, resolve customer issues, and maintain store standards.
- Facilitate customer relations, oversee staff, and manage administrative tasks.
- Support store operations in manager’s absence, ensuring seamless service.
- Inform clients about sales and new products, fostering strong relationships.
- Track sales metrics, providing insights for performance improvements.
- Implemented targeted sales strategies, leading to noticeable gains in customer acquisition and retention rates.
- Supported training programs for new sales associates, improving team performance and cohesion.
- Coordinated inventory management systems to optimize product availability and reduce shortages.
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Provided administrative assistance to the Sales Manager, enabling them to focus on strategic initiatives for business growth.
- Boosted sales by developing and implementing effective marketing strategies.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Child Care Provider
Starlet Academy
Paterson, NJ
10.2017 - 06.2021
- Attend to the basic needs of children, such as dressing, feeding, and overseeing play.
- Help children prepare for kindergarten.
- Familiar with High Scope, COR ADVANTAGE, ASQ, ITERS, and ECERS.
- Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.
- Keep records of children's progress, routines, and interests.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Prepare and organize mealtimes and snacks for children.
- Supervise and monitor the safety of children.
Externship
Batista Pediatrics
Paterson, NJ
09.2015 - 10.2015
Education
High School Diploma - undefined
Passaic County Technical Institute
Wayne, NJ01.2013
Skills
- Clerical Skills
- Telephone Communication
- Written Communication
- Oral Communication
- Computer Skills
- Administrative Skills
- Customer Relations
- Multitasking
- Administrative support functions
- Inventory management systems
- Staff training and development
- Performance metrics analysis
- Sales strategy development
- Customer relationship management
- Customer engagement strategies
- Team performance improvement
- Retail sales optimization
- Store standards maintenance
Certification
- CPR
- EARLY CHILDHOOD PHYSICAL ACTIVITY FOR TODDLERS AND PRESCHOOLERS Various
- SELF-ESTEEM ENCOURAGEMENT FOR ALL Various
- HELPING CHILDREN COPE WITH SOCIAL AND EMOTIONAL STRESS Various
- MANDATED REPORTING IN EARLY CARE AND EDUCATION Various
- SIDS & PREVENTING ABUSIVE HEAD TRAUMA/SHAKEN BABY SYNDROME Various
LANGUAGES
English (Native)
Spanish (Native)
HOBBIES
Community Service
ADDITIONAL INFORMATION
Regency Gardens Post-Acute Rehabilitation and Nursing Center, Community Services, 2012-11, 2013-04
COURSES
- PRESCHOOL 2 OF 3: INTRODUCTION TO THE HIGHSCOPE CURRICULUM HighScope
- PRESCHOOL 3 OF 3: INTRODUCTION TO THE HIGHSCOPE CURRICULUM HighScope
- ONLINE OVERVIEW: INFANT/TODDLER ENVIRONMENT RATING SCALE ITERS-3
- ONLINE OVERVIEW: EARLY CHILDHOOD ENVIRONMENT RATING SCALE ECERS-3
- HEALTH & SAFETY BASIC TRACK 1&2 CCDBG
Timeline
Sales Manager Assistant
Rent A Center
06.2021 - Current
Child Care Provider
Starlet Academy
10.2017 - 06.2021
Externship
Batista Pediatrics
09.2015 - 10.2015
High School Diploma - undefined
Passaic County Technical Institute