Rosanna Mckenzie
Lake Charles,LA
Summary
Newly certified Medical Assistant with a solid background in high-volume restaurant settings. Thrives under pressure, handles heavy multitasking effortlessly, and brings a friendly, patient-first attitude. Looking to use my clinical training and fast-paced experience to support a dynamic healthcare team.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Chili's Bar and Grill
Lake Charles, LA
05.2025 - Current
- Provided customer service in a busy dining setting.
- Trained new servers on menu items and service protocols to enhance team performance.
- Resolved guest questions and issues efficiently to improve overall dining experience.
- Kept dining area clean and maintained proper table settings.
- Completed opening and closing duties, including dining area setup and supply restocking.
- Addressed guest complaints promptly to maintain customer satisfaction.
Fullfilment
Target
Lake Charles, LA
10.2024 - 04.2025
- Supported online order fulfillment by picking, bagging, and preparing customer orders quickly and accurately.
- Sorted and packed shipping packages for in state and out of state orders in a timely manner.
- Completed tasks before timer expired to help keep guests satisfied and store scores up.
Server
Olive Garden
Lake Charles, LA
10.2023 - 04.2024
- Maintained clean, organized dining area throughout shifts.
- Delivered customer service to support guest satisfaction.
- Completed opening and closing duties, including dining area setup and supply restocking.
- Operated POS terminals to enter orders, split bills, and total transactions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
To-Go Specialist
Olive Garden
Lake Charles, LA
10.2023 - 04.2024
- Supported cleanliness and organization of to go station.
- Answered customer questions and concerns quickly and professionally.
- Kept supplies and ingredients stocked to support busy service periods.
- Worked with team members to improve workflow and efficiency.
- Handled take-out payments through a POS system or a credit card machine accurately and efficiently.
- Entered mobile, and online orders accurately, efficiently, and on time.
- Set up workstations with required supplies and equipment during opening duty.
Education
Some College (No Degree) - CCMA
Sowela Technical Community College
Lake Charles, LASkills
- Customer service
- Allergy awareness
- Effective communication
- Problem solving
- Team collaboration
- Multitasking and organization
- Attention to detail
Certification
- Certified Clinical Medical Assistant ( NHA )
- Certified EKG Technician ( NHA )
- Certified Phlebotomy Technician ( NHA )
- CPR
Timeline
Server
Chili's Bar and Grill
05.2025 - Current
Fullfilment
Target
10.2024 - 04.2025
Server
Olive Garden
10.2023 - 04.2024
To-Go Specialist
Olive Garden
10.2023 - 04.2024
Some College (No Degree) - CCMA
Sowela Technical Community College