Rosanna Tan
Plainfield,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Agent
Best Western Hotel
05.2024 - 07.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
Floor Coordinator
BMO Bank Of Montreal
08.2021 - 01.2023
- Welcome all visitors in a professional manner while projecting a positive and approachable corporate image for Legal & Regulatory Compliance.
- Develop and maintain an efficient filing system to ensure reports, correspondence and legal documentation are maintained and readily available.
- Assist with the set-up of new employee arrivals and employee move/employee departure procedures.
Business Development Representative
Green Gruff
02.2020 - 07.2021
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
Education
College Diploma - Hospitality–Hotel & Restaurant Services Management
Seneca Polytechnic
Toronto, OntarioCollege Diploma - Law Clerk
Seneca Polytechnic
Toronto, Ontario05.2021
Skills
- Guest Relations
- Office Organization
- Exceptional customer service
- Professional Appearance
- Hospitality services
- Payment Collection
Timeline
Hotel Front Desk Agent
Best Western Hotel
05.2024 - 07.2024
Floor Coordinator
BMO Bank Of Montreal
08.2021 - 01.2023
Business Development Representative
Green Gruff
02.2020 - 07.2021
College Diploma - Hospitality–Hotel & Restaurant Services Management
Seneca Polytechnic
College Diploma - Law Clerk
Seneca Polytechnic
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