Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosayni Mora

Lawrence,MA

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Macdonals. Excelled in staff training and development, alongside technical knowledge, to drive results. Skilled in customer service focus and adept at leveraging sales and marketing strategies to secure repeat business and foster client relationships.

Overview

4
4
years of professional experience

Work History

Manager on Duty

Macdonals
02.2024 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Customer Service

Forced Aire
01.2021 - 01.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Education

Virtual Leadership Transition V3 -

Hamburger University Online
Online
08.2024

Making Effective Decisions -

Hamburger University Online
Online
06.2024

Maximizing Team Strengths -

Harburger University Online
Online
06.2024

English - English

UAPA
Santiago RD
08.2016

High School -

Salome Uñera
Santiago RD
06.2014

Skills

Customer service focus

Delegation capabilities

Sales and Marketing

Staff Training and Development

Technical knowledge

Timeline

Manager on Duty

Macdonals
02.2024 - Current

Customer Service

Forced Aire
01.2021 - 01.2024

Virtual Leadership Transition V3 -

Hamburger University Online

Making Effective Decisions -

Hamburger University Online

Maximizing Team Strengths -

Harburger University Online

English - English

UAPA

High School -

Salome Uñera

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Rosayni Mora