Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rose algedi

Mesa,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
Mesa, AZ
03.2024 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided accurate information about products and services to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Cashier

Walmart
Mesa, Arizona
03.2023 - 03.2024
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Associate of Science - Biomedical Engineering

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05-2028

Skills

  • Customer communication
  • Problem solving
  • Team collaboration
  • Staff education and training
  • Technical documentation
  • Data analysis
  • Customer consulting
  • Multitasking and organization
  • Multi-task management
  • Microsoft office expertise
  • Biomedical research
  • Report preparation
  • Cash handling

Languages

Arabic
Native/ Bilingual

Timeline

Customer Service Representative

Walmart
03.2024 - Current

Cashier

Walmart
03.2023 - 03.2024

Associate of Science - Biomedical Engineering

Maricopa Community Colleges, Chandler-Gilbert Community College

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