Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Blackwell

Louisville,United States

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Appointment Scheduler

Louisville Orthopedic Clinic
02.2024 - Current
  • Managed incoming and outgoing calls for a multi-location orthopedic practice with more than 20 healthcare providers.
  • Ensured the highest in patient satisfaction including setting appointments and assisting navigating their healthcare journeys.
  • Handled fast-paced environment dealing with communication between medical staff, patients, and support staff.

Office Manager/VP of Operations

Blackwell Family Trucking, LLC
01.2022 - 01.2024


  • Oversee all hiring of new truck drivers, including processing paperwork and drug testing
  • Managed load preparations and reconciled documentation after transports
  • Established a budgeting process and created a P&L statement, along with collaborating with accountants for annual tax reporting
  • Managed loads with broker to dispatch drivers for pickup and delivery
  • Communicate continuously with drivers while on the road about loads and equipment needs
  • Managed office inventory and placed new supply orders
  • Administered payroll and maintained proper documentation of employee personnel
  • Managed, scheduled, and coordinated office functions and activities for employees
  • Used judgment and initiative in handling confidential matters and requests
  • Managed office budget to handle inventory, Postage and vendor services

Picker

Amazon
04.2020 - 06.2021
  • Pulled orders quickly to maintain daily demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries

Preschool Director

Ninth & O Baptist Church
06.2001 - 06.2021
  • Supervised staff of 120 volunteers for Sunday services and mid-week activities
  • Conducted training for new volunteers, including protocol for security measures
  • Developed and provided curriculum and resources for two-four year old classrooms
  • Administered volunteers' background checks
  • Recruited staff for childcare during church special events
  • Managed weekly volunteer schedule
  • Oversaw day-to-day activities of the preschool ministry
  • Planned large-scale preschool events
  • Reported health concerns and communicated to all preschool families


Education

High School Diploma -

Ninth & O Academy
Louisville
05.1990

Some College (No Degree)

University of Louisville
Louisville

Some College (No Degree)

Jefferson Community College
Louisville

Skills

  • Business Administration
  • Report Preparation
  • Staff Training
  • Team Bonding
  • Excellent Multitasking Abilities
  • Microsoft Word
  • Meeting Coordination and Support
  • Customer Service Management
  • Fleet Dispatching
  • Budgeting
  • Coaching and Training
  • Training and Development
  • CRM Software
  • Event Coordination
  • Accounts Payable and Receivable
  • Administration and Operations

Timeline

Appointment Scheduler

Louisville Orthopedic Clinic
02.2024 - Current

Office Manager/VP of Operations

Blackwell Family Trucking, LLC
01.2022 - 01.2024

Picker

Amazon
04.2020 - 06.2021

Preschool Director

Ninth & O Baptist Church
06.2001 - 06.2021

High School Diploma -

Ninth & O Academy

Some College (No Degree)

University of Louisville

Some College (No Degree)

Jefferson Community College

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Elizabeth Blackwell