Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Bartender

Rose Bourne

Dolton,USA

Summary

Dedicated customer service professional with great multitasking abilities and maintaining customer relationships. Team player that is also comfortable working independently. Also a hardworking bartender with extensive knowledge of spirits and has experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender

ACES CAFE
Country Club Hills, IL
12.2021 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cashier
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Served high customer volumes during special events, nights and weekends

Bartender

Offshore Chicago
Chicago, IL
06.2019 - 05.2021
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights and weekends
  • Followed strict recipes and drink measurements to minimize product used
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory

Relationship Banker

TCF Bank
Chicago, IL
01.2018 - 08.2018
  • Attended to customer checking & savings needs.
  • Balanced drawers for myself and small team.
  • Implemented my critical thinking and problem solving skills to assess on job situations.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit
  • Maintained energy and enthusiasm in fast-paced environment
  • Offered friendly and efficient service to customers, handled challenging situations with ease

Bartender

Room 183 Sports Bar and Grill
Country Club Hills, IL
07.2016 - 07.2019
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Cleaned bar and utensils
  • Managed cash and credit card transactions

Bartender

Arnies Idle Hour
Harvey, IL
02.2012 - 08.2018
  • Cash handling of multiple registers, mixing of alcoholic beverages adhering to food and sanitation codes while handling food.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
  • Obtained cash bank and stocked service bar to prepare for operation
  • Served high customer volumes during special events, nights and weekends

Certified Nursing Assistant

Crestwood Care Center
Crestwood, IL
04.2011 - 04.2013
  • Assisting patients with ADLs and ROM, hygiene care and passing of meds.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs

Activity Aide

Crestwood Care Center
Crestwood, IL
04.2008 - 04.2011
  • Assisted in hygiene care, transportation and activities for the residents.
  • Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health
  • Transported residents on outings to facilitate community activity initiatives
  • Explained rules for games so all parties understood how to take part in entertainment
  • Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements
  • Assisted resident with maintaining personal hygiene and grooming to optimize dignity and self-esteem
  • Coordinated off-site activities and accompanied residents throughout excursions

Education

High School Diploma -

Thornton Township
2006

Skills

  • Cash Handling
  • Customer service
  • Servicing multiple personalities
  • Cleaning
  • Sales
  • Cash register operation
  • Engaging personality
  • Point of Sale Systems
  • Problem solving
  • Energetic and helpful
  • Adaptable
  • Compassionate caregiver
  • Efficient and reliable team player

Certification

  • CNA - Certified Nurse Assistant
  • CPhT - Certified Pharmacy Technician
  • Certified Tax Preparer
  • Illinois Basset and Food Handling Certificate

Volunteer

Feed The Needy Campaign- Harvey, IL 2016


Bought, cooked, prepared, and chartered food around local neighborhoods and senior facilities.

Delivered 100 thanksgiving meals all self financed and orchestrated


Susan G. Komen Race For Breast Cancer 2015


Feed My Starving Children 2014



Timeline

Bartender

ACES CAFE
12.2021 - Current

Bartender

Offshore Chicago
06.2019 - 05.2021

Relationship Banker

TCF Bank
01.2018 - 08.2018

Bartender

Room 183 Sports Bar and Grill
07.2016 - 07.2019

Bartender

Arnies Idle Hour
02.2012 - 08.2018

Certified Nursing Assistant

Crestwood Care Center
04.2011 - 04.2013

Activity Aide

Crestwood Care Center
04.2008 - 04.2011

High School Diploma -

Thornton Township

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