Rosie Cook
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Banner University Transplant Institute
Phoenix, AZ
10.2019 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in development of care plans tailored to individual patient needs, improving overall health outcomes.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
Patient Care Coordinator
United Healthcare Military & Veterans
Phoenix, AZ
02.2013 - 09.2019
- Decrease wait time for benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials in preparation of independent medical evaluations.
- Conducted interviews with Active Duty and Veterans to gather necessary information for accurate benefit assessment.
- Intervened in emergent healthcare situations to provide necessary resources.
- Maintained up-to-date knowledge of regulations, policies, and procedures related to veteran benefits administration to assure accurate and timely completion of medical evaluations.
Education
Associate of Applied Science - Business
Phoenix College
Phoenix, AZ05.2017
Skills
- Organizational Standards
- Medical Terminology
- Proficient in Cerner Power Chart, Excel, Word,MS Teams, MS DOS
- Verbal and Written Communication
- Patient Care Coordination
- Team collaboration
- Office administration tasks
- Electronic health records management
Timeline
Patient Care Coordinator
Banner University Transplant Institute
10.2019 - Current
Patient Care Coordinator
United Healthcare Military & Veterans
02.2013 - 09.2019
Associate of Applied Science - Business
Phoenix College