Summary
Overview
Work History
Education
Skills
Timeline
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Rosie Cook

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

Banner University Transplant Institute
10.2019 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.

Patient Care Coordinator

United Healthcare Military & Veterans
02.2013 - 09.2019
  • Decrease wait time for benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials in preparation of independent medical evaluations.
  • Conducted interviews with Active Duty and Veterans to gather necessary information for accurate benefit assessment.
  • Intervened in emergent healthcare situations to provide necessary resources.
  • Maintained up-to-date knowledge of regulations, policies, and procedures related to veteran benefits administration to assure accurate and timely completion of medical evaluations.

Education

Associate of Applied Science - Business

Phoenix College
Phoenix, AZ
05.2017

Skills

  • Organizational Standards
  • Medical Terminology
  • Proficient in Cerner Power Chart, Excel, Word,MS Teams, MS DOS
  • Verbal and Written Communication
  • Patient Care Coordination
  • Team collaboration
  • Office administration tasks
  • Electronic health records management

Timeline

Patient Care Coordinator

Banner University Transplant Institute
10.2019 - Current

Patient Care Coordinator

United Healthcare Military & Veterans
02.2013 - 09.2019

Associate of Applied Science - Business

Phoenix College

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Rosie Cook