Dynamic Assistant Manager with a proven track record in customer service, staff training, and compliance monitoring. Known for resolving inquiries effectively and maintaining operational standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Populus
Miami, Florida
07.2022 - Current
Resolved customer inquiries and provided exceptional service to enhance satisfaction.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Ensured compliance with safety regulations and company policies.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service
Walmart
Pembroke Pines, Florida
07.2016 - 04.2020
Answered phones promptly and provided excellent customer service.
Provided customer service support regarding order status inquiries.
Provided customer service support when necessary.
Implemented strategies to improve customer service quality standards.
Processed orders accurately while providing excellent customer service.
Medical Assistant
Dr.Office
Miami, Florida
10.2008 - 12.2009
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Assisted physicians with patient examinations and medical procedures.
Performed vital sign checks and recorded patient histories efficiently.
Ensured cleanliness and organization of examination rooms and medical supplies.
Supported front office operations by handling phone inquiries and check-ins.