Rose Gabbard
Everett ,WA
Summary
Dynamic leader with expertise in operations management and customer service, honed at Wendy's. Proven track record in staff training and development, enhancing team performance by 20%. Skilled in inventory oversight and decision-making, driving efficiency and customer satisfaction. Adept at fostering positive environments and resolving issues, ensuring seamless operations and exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Wendys
01.2023 - 01.2026
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Managed inventory levels, ensuring adequate stock for peak business hours.
- Implemented efficient scheduling practices to optimize labor costs and resource allocation.
- Addressed customer inquiries and resolved complaints to maintain satisfaction and loyalty.
- Conducted regular quality control checks on food safety and cleanliness standards.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Crew Member Team Leader
Papa Murphy’s
08.2021 - 01.2023
- Supervised team operations to ensure timely food preparation and customer service delivery.
- Trained new crew members on food safety protocols and operational procedures.
- Managed inventory levels, ensuring stock availability for peak service periods.
- Implemented process improvements to enhance efficiency in order fulfillment.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
Crew Member
Mc Donald’s
05.2020 - 10.2020
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Operated kitchen equipment to prepare food items according to established standards.
- Maintained cleanliness and organization of workstations and dining areas consistently.
- Collaborated with team members to ensure efficient workflow during peak hours.
Skills
Customer service focus
Sales and marketing
Staff training and development
Scheduling proficiency
Customer service
Staff management
Goal oriented
Training and mentoring
Decision-making
Inventory oversight
Processes and procedures
Employee motivation
Expectation setting
Business administration
Operations management
Staff discipline
Timeline
Manager on Duty
Wendys
01.2023 - 01.2026
Crew Member Team Leader
Papa Murphy’s
08.2021 - 01.2023
Crew Member
Mc Donald’s
05.2020 - 10.2020