Rose Gallagher
Exeter,NH
Summary
Dynamic professional with a proven track record at The Rinks At Exeter, excelling in customer service and cash/credit handling. Enhanced guest satisfaction through efficient service and fostering positive relationships, demonstrating exceptional time management and verbal communication skills. Successfully trained team members, elevating the customer experience. Dedicated staff member with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
The Rinks At Exeter
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Managed parties and events held at the rink
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
- Organize and sanitize skates used for the general public
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cafe Server
The Rinks At Exeter
09.2023 - Current
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
- Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
- Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
- Skillfully handled cash and credit transactions, ensuring accurate accounting and excellent customer service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
High School Diploma -
Exeter High School
Exeter, NH06.2026
Skills
Customer Service
Time Management
Listening Skills
Cash/Credit Handling
Verbal and written communication
Hospitality services
Work Prioritization
Guest Relations
Team Collaboration
Telephone Etiquette
Hobbies
I have been figure skating for 6 years and love to be on the ice. I also love surfing and get out to the beach as often as I can. I am currently learning to drive and look forward to getting my license in September. I love meeting new people and working as part of a team.
Timeline
Front Desk Receptionist
The Rinks At Exeter
02.2024 - Current
Cafe Server
The Rinks At Exeter
09.2023 - Current
High School Diploma -
Exeter High School
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