Rose Jacobs
Canton
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
15
15
years of professional experience
1994
1994
years of post-secondary education
Work History
Medical Receptionist
The Eye Clinic
Canton
09.2013 - 11.2015
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
Surgery Scheduler
OMNI Orthopaedics
Canton
02.2011 - 09.2012
- Provided patient education and answered questions regarding the surgery process.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Monitored and updated patient records in the electronic medical record system.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Performed data entry into various computer systems related to surgery scheduling.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Scheduled follow-up appointments as designated by physician.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Distributed treatment and procedural information to patients.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
Medical Front Office Supervisor
Spectrum Orthopaedics
Canton
09.2000 - 02.2011
- Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
- Scheduled appointments for patients in accordance with office guidelines.
- Responded promptly to any emergency situations that may arise during business hours.
- Developed policies for patient check-in and check-out procedures.
- Performed administrative duties such as filing documents, ordering supplies.
- Ensured that the reception area was clean, organized, and well-stocked with necessary supplies.
- Implemented strategies to increase efficiency within the practice's workflow processes.
- Created weekly schedules for front office staff members.
- Coordinated with other departments within the healthcare facility regarding patient care.
- Assigned tasks to front office staff members and monitored their performance.
- Monitored inventory levels of medical supplies used in the front office.
- Processed payments from patients for services rendered by the practice.
- Facilitated communication between physicians and other healthcare providers regarding patient care plans.
- Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
McKinley High School
Canton, OHSkills
- Patient scheduling
- Electronic medical records
- HIPAA compliance
- Data entry accuracy
- Insurance verification
- Patient education
- Workflow optimization
- Effective communication
- Attention to detail
- Team collaboration
- Patient registration
- Medical terminology
References
References available upon request.
Timeline
Medical Receptionist
The Eye Clinic
09.2013 - 11.2015
Surgery Scheduler
OMNI Orthopaedics
02.2011 - 09.2012
Medical Front Office Supervisor
Spectrum Orthopaedics
09.2000 - 02.2011
McKinley High School