Rose Matonis
Windermere,FL
Summary
Hardworking employee enthusiastic about the hospitality field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Counselor
Universal Orlando Resort
05.2021 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Used customer insights to develop innovative sales strategies to increase sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
VIP Experience
Universal Orlando Resort
10.2022 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Destination Universal
Universal Orlando Resort
02.2020 - 05.2021
- Advised customers about new products and assisted customers in determining best products for needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certification - Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FL05.2022
Skills
- Upselling Techniques
- Product Promotion
- Operational Efficiency
- Problem-Solving Strengths
Affiliations
IIATA/IATAN Travel Agent
Give Kids The World Volunteer Club 39 Member
Long term volunteer at Give Kids The World Village, a non-profit resort in Central Florida that creates magical memories for children with life-threatening illnesses and their families.
Timeline
VIP Experience
Universal Orlando Resort
10.2022 - 12.2022
Sales Counselor
Universal Orlando Resort
05.2021 - Current
Destination Universal
Universal Orlando Resort
02.2020 - 05.2021
Certification - Hospitality & Tourism Management
Florida Atlantic University