Rose Bear
Kent,WA
Summary
Dynamic Store Manager at Winnie’s Hallmark with a proven track record in employee training and visual merchandising. Expert in inventory management and cash handling, delivering exceptional customer service that fosters loyalty. Successfully created engaging displays that boosted sales and enhanced the shopping experience, ensuring a well-stocked and inviting store environment.
Overview
28
28
years of professional experience
Work History
Store Manager
Winnie’s Hallmark
Spokane, WA
09.2023 - 03.2025
- Recruited, trained and supervised new employees.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
Licensed Massage Therapist
Elements Massage
Maple Valley, WA
10.2021 - 10.2022
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
Scoopervisor
The Frosty Barrell
Newcastle, WA
06.2021 - 10.2021
- Served drinks, food and ice cream to customers.
- Supervised and trained Scoopers.
Licensed Massage Therapist
Self-employeed
Spring Hill, TN
08.2011 - 05.2021
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
Houseparent
Tennessee Children’s Home
Spring Hill, TN
06.1997 - 08.2003
- Provided a safe, nurturing and supportive environment for children in need of care.
- Provided crisis intervention services when needed such as de-escalating aggressive behaviors or managing suicidal ideations.
Education
Certified Massage Therapist - Swedish, Craniosacral Therapy, Jin Shin Do Acupres
Cumberland Institute of Holistic Therapies
Brentwood, TN05-2011
Bachelor of Science - Elementary Education
Freed-Hardeman University
Henderson, TN12-1991
Skills
- Employee training
- Visual merchandising
- Inventory management
- Cash handling
- Customer service
References
References available upon request.
Timeline
Store Manager
Winnie’s Hallmark
09.2023 - 03.2025
Licensed Massage Therapist
Elements Massage
10.2021 - 10.2022
Scoopervisor
The Frosty Barrell
06.2021 - 10.2021
Licensed Massage Therapist
Self-employeed
08.2011 - 05.2021
Houseparent
Tennessee Children’s Home
06.1997 - 08.2003
Certified Massage Therapist - Swedish, Craniosacral Therapy, Jin Shin Do Acupres
Cumberland Institute of Holistic Therapies
Bachelor of Science - Elementary Education
Freed-Hardeman University
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