Rose Reyes
Phoenix,AZ
Summary
Certified Clinical Medical Assistant – in progress AHA BLS Certified for Adults, Children, and Infants Proficient in QuickBooks Working Knowledge of EHR Software, Axiom Software, Microsoft Office, Cerner, Flywire, and Powerchart
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Financial Specialist
Banner University Medical Center Phoenix
11.2024 - Current
- Check in patients, provide paperwork for new patients, insure all documents are up to date for existing patients.
- Check out patients, schedule follow up appointments with provider or for procedures within the clinic.
- Reviewed financial assistance applications, determining eligibility and assisting patients in navigating options.
- Educated patients on billing processes, resolving inquiries to enhance understanding and satisfaction.
- Trained new staff on financial procedures, fostering knowledge sharing and enhancing team performance.
Medical Assistant
Southwest Behavioral Health Services
12.2023 - Current
- Front office Medical Assistant. Answered multi line phones, transferred calls to the desired party. Assisted in scheduling appointments, also rescheduled appointments. Verified health insurance coverage prior to schedule appointments. Scanned important documents into patients chart. Also faxed request for records.
- Back office Medical Assistant. Room the patients, obtain vital signs, EKG's, TB injections, Medication refill requests, urine drug screens, oral swab drug screens, gene sight swabs. Update patients charts with progress notes in Axiom.
Medical Assistant
Dr. Antonio Yu
04.2021 - 01.2022
- Provided both front and back office duties. Obtained and recorded vital signs, documented HPI notes, and any changes in medical conditions or medications utilizing eClinical Works. Prepared and cleaned treatment rooms and medical instruments, consistently stocking rooms and ordering supplies. Performed a variety of testing and procedures including mammograms, bone density testing, ear lavages, EKG’s, PFT’s, and urinalysis. Prepared and administered B12 injections and flu vaccines. Sterilized surgical instruments. Provided proper documentation of patient calls, including giving out lab results per provider orders. Pulled Banner hospital records as needed.
Customer Service
SMT Machining
01.2011 - 01.2012
- Greeted all customers by phone and provided excellent customer service. Assisted customers by answering product and service questions, order status, and suggested information regarding additional products or services. Responsible for shipping and receiving duties. Resolved any issues by determining the cause of the problem, selected appropriate department or solution to solve the problem, and followed up to ensure resolution.
- Ordered labs for Sonora Quest or Lab Corp. Answered phones providing information or answering questions or concerns, book and triage appointments, and order prescriptions.
Education
High School Diploma -
Altrain Medical and Dental Assisting Academy
Skills
- Knowledge of medical terminology, instruments, and equipment, list and allergies, Qualified to assist physicians during exams, Capable of preparing and administering medications, referrals, Comfortable giving vaccines and injections, Able to perform CLIA-waived testing and specimen collection, (including blood draws), Qualified in taking electrocardiograms, patients
Certification
CCMA Certification, BLS Certification
Timeline
Patient Financial Specialist
Banner University Medical Center Phoenix
11.2024 - Current
Medical Assistant
Southwest Behavioral Health Services
12.2023 - Current
Medical Assistant
Dr. Antonio Yu
04.2021 - 01.2022
Customer Service
SMT Machining
01.2011 - 01.2012
High School Diploma -
Altrain Medical and Dental Assisting Academy