Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Rose Smith

Parlin,New Jersey

Summary

Dynamic retail leader with extensive experience at Walmart and Dollar General, excelling in store management and customer service. Proven track record in driving sales through effective merchandising and inventory control. Skilled in team building and mentoring, fostering a motivated workforce while enhancing operational efficiency and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Walmart
Watchung, NJ
09.2008 - Current
  • Leads management team virtually by touring departments, providing feedback (tour-to-teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, and merchandising
  • Drives sales in assigned areas by ensuring effective merchandise presentations, including accurate and competitive pricing, proper signing, inventory levels, and department cleanliness
  • Provides supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, delegating duties, evaluating performance, providing recognition, and ensuring diversity awareness.
  • Models enforce, provide direction, and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are within company guidelines and standards.
  • Upholds the Company's Opens Doors Policy by listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates.

Store Manager

Dollar General
Franklin Park, NJ
01.2022 - 12.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling. Maintained accurate records of employee performance reviews. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Resolved customer complaints in a timely manner. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Ensured compliance with safety regulations and company policies.

Education

Some College (No Degree) - Social and Criminal Justice

ASHFORD UNIVERSITY

Skills

  • Store Management
  • Customer service
  • Time management
  • Scheduling, Payroll
  • Register deposits/audits
  • Daily Reports
  • Employee, hiring, training
  • Mentoring, team building
  • Retail visual merchandising and sales
  • Inventory Management/Prep
  • Inventory control, loss prevention
  • Claims, markdowns, damages
  • Modular set, refresh
  • ISA, Price Changes, Feature Tracking
  • Reverse picks/pack-out
  • Exceptions, Bin Audit, Out of Stock
  • Reduction/Shelf Cap

Personal Information

Title: Management Professional

Timeline

Store Manager

Dollar General
01.2022 - 12.2022

Assistant Manager

Walmart
09.2008 - Current

Some College (No Degree) - Social and Criminal Justice

ASHFORD UNIVERSITY

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Rose Smith