Rose Toussaint
Miami
Summary
Dynamic professional with a proven track record at Denny's Diner, excelling in high-pressure environments with exceptional customer service and problem-solving skills. Expert in leveraging Microsoft Experience for efficiency, I've significantly enhanced guest experiences and sales through strategic upselling and meticulous attention to detail. Renowned for a strong work ethic and collaborative spirit, I thrive in team settings, driving productivity and positive outcomes.
Overview
1
1
year of professional experience
Work History
Server
Dennys Diner
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Barnes & Noble
07.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL12-2023
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Client Interaction
- Microsoft Experience
- Problem-solving
- Time management
- Critical thinking
- Active listening
Languages
French
Limited Working
Haitian Creole
Native or Bilingual
Timeline
Server
Dennys Diner
05.2022 - 08.2022
Barista
Barnes & Noble
07.2021 - 04.2022
Associate of Arts - Psychology
Miami Dade College
Bachelor of Arts - Psychology
Florida Atlantic University
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