Rose A Bannon
Fort Lee,NJ
Summary
Navigator
Steady work ethic have worked at Holy Name Medical center for 18 years
Enthusiastic professional eager to contribute to team success .
Detail oriented.
Excellent organizational skills.
Clear understanding of customer service .
Self motivated
Problem solver
Overview
26
26
years of professional experience
Work History
PATIENT HEALTH SERVICES NAVIGATOR
Holy Name Medical Center
09.2019 - Current
- Transitioned to a more patient engaging role within Holy Name Medical Center
- Responsible for pre-regististering all patients prior to any medical testing and/ or procedures
- Accountable for inputting all patient information into the appropriate medical software to complete an accurate patient medical record
- Verify insurance benefits
- Responsible for encouraging the patient to pre-pay their estimated responsibility
- Schedule COVID testing and lab appointments as needed
- Work closely with multiple departments within the hospital to ensure a seamless patient experience
- Obtain codes to verify medical necessity for Medicare benefits
Lead Teacher, Toddler Room
Holy Name Medical Center
09.2004 - 09.2019
- Manage records for over 50 families and adhered to safety procedures to provide quality care
- Established efficient customer check-in processes
- Keep areas clean and neat to give visitors positive first impression
- Performed phone inquiries, answered customer questions and scheduling
- Received 2 grants
- Increased high levels of customer satisfaction by quickly and professionally greeting guests and addressing individual needs
- Report facility and room maintenance problems to appropriate personnel for immediate remediation
Hair Works Plus Cosmetology Salon
Salon Owner
01.1998 - 03.2000
Education
State Credential - Child Development
Bergen Community College
Paramus, NJ06.1997
High School Diploma -
Fort Lee High School
Fort Lee, NJ06.1975
Skills
- Scheduling
- Medical Terminology
- experience working medical software to navigate patient needs for registration and insurance
- Customer service
- Telephone Skills
Timeline
PATIENT HEALTH SERVICES NAVIGATOR
Holy Name Medical Center
09.2019 - Current
Lead Teacher, Toddler Room
Holy Name Medical Center
09.2004 - 09.2019
Hair Works Plus Cosmetology Salon
Salon Owner
01.1998 - 03.2000
State Credential - Child Development
Bergen Community College
High School Diploma -
Fort Lee High School
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