Roseangel Rosario
Bronx
Summary
Dynamic retail and operations manager with a proven track record of leadership in store and warehouse settings. Expertise in team management and performance enhancement, consistently achieving high levels of customer satisfaction while optimizing operational processes. Committed to fostering a collaborative work environment that drives results and elevates service standards. Skilled at implementing strategic initiatives to enhance productivity and streamline operations.
Overview
6
6
years of professional experience
Work History
Store Manager
Family Dollar
07.2022 - 02.2024
- Handled hiring, training, and team development.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
Target
11.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new staff on company policies, product knowledge, and customer engagement techniques.
- Led team meetings to communicate goals, share feedback, and foster a collaborative work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Warehouse Associate
B&H Photo
01.2019 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Front Desk Representative
Hotel
03.2018 - 03.2020
- Greeted and assisted customers, ensuring positive first impressions and effective communication.
- Processed customer transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Trained new staff on front desk procedures and customer service standards, fostering a collaborative environment.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Collaborated with housekeeping staff to ensure rooms were ready for arrivals in a timely manner.
Education
High School Diploma -
Bronx Leadership Academy 2
The Bronx, NY06.2012
Skills
- Leadership
- Operations Management
- Inventory Control
- Customer Service
- Scheduling
- Sales Tracking
- Cash Handling
- Problem Solving
- Customer service
- Multitasking and organization
- Training and mentoring
- Team leadership
Timeline
Store Manager
Family Dollar
07.2022 - 02.2024
Assistant Manager
Target
11.2021 - 08.2022
Warehouse Associate
B&H Photo
01.2019 - 09.2021
Front Desk Representative
Hotel
03.2018 - 03.2020
High School Diploma -
Bronx Leadership Academy 2