Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose Hall

New York,United States

Summary

Ambitious and driven Shift Lead with extensive experience in customer service and sales. Proven ability to manage teams, multitask, and prioritize tasks effectively. Adept at handling challenges and consistently setting and achieving goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead

Morgenstern's Finest Ice Cream
New York, United States
02.2023 - Current
  • Directly addressed and resolved customer concerns, enhancing overall satisfaction levels
  • Monitored team performance to maintain high standards of service. Directed tasks, organized breaks, and oversaw store closing procedures. Prepared detailed end-of-day reports, cleaned and secured the premises.
  • Implemented and upheld company policies and procedures while ensuring compliance with health and safety regulations

Counter Staff

Morgenstern's Finest Ice Cream
New York, United States
12.2022 - 02.2023
  • Delivered exceptional customer service by welcoming patrons and managing payments with precision and speed
  • Managed delivery and pickup orders, ensuring proper packaging and coordination with DoorDash.
  • Ensured cleanliness and organization of counter area while adhering to food safety standards
  • Assisted with store cleaning and supply restocking to complete closing tasks.

Cashier

Taco Bell
Panama City Beach, FL
03.2022 - 11.2022
  • Delivered accurate order processing and cash handling while providing friendly and efficient customer service.
  • Managed drive-thru operations, ensuring efficient order taking and drink preparation
  • Maintained cleanliness and organization of cash register area in accordance with health and safety regulations.

Crew Member

Zaxbys
Panama City, FL
12.2021 - 03.2022
  • Provided exceptional customer service by taking accurate orders and ensuring customer satisfaction
  • Prepared and served food and beverages according to company standards
  • Maintained a clean and organized work environment, adhering to health and safety regulations.

Crew Member

McDonald's
Panama City, Florida
06.2020 - 06.2021
  • Managed high-volume customer interactions at both the counter and drive-thru, ensuring efficient and friendly service
  • Assisted in kitchen operations, including food preparation, cooking, and assembly of menu items
  • Trained new employees on procedures, customer service, and safety standards, often taking a leadership role during shifts.

Education

Associate of Arts - Liberal Arts And General Studies

St. Hugh's High School
Kingston, Jamaica
06-2015

Skills

  • Customer Service
  • Sales
  • Store Closing
  • Food Safety
  • Money Handling
  • Order Taking
  • Team Leadership

Certification

  • Food Handler's License

Timeline

Shift Lead

Morgenstern's Finest Ice Cream
02.2023 - Current

Counter Staff

Morgenstern's Finest Ice Cream
12.2022 - 02.2023

Cashier

Taco Bell
03.2022 - 11.2022

Crew Member

Zaxbys
12.2021 - 03.2022

Crew Member

McDonald's
06.2020 - 06.2021

Associate of Arts - Liberal Arts And General Studies

St. Hugh's High School

Similar Profiles

CREATE PROFILE
Rose Hall