Roseann Rivera
Rockford,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Quality Inn Suites
2024.06 - Current
- Greeted and engaged guests at front desk, managing the check-in process with a friendly demeanor.
- Ensured the front office area was well-maintained, orderly, and inviting to enhance the professional atmosphere for both guests and staff.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Medical Assistant
Hopkins Family Med & Urgent Care, PLLC
2020.02 - 2023.05
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales Associate
Boost Mobile
2019.11 - 2020.04
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Pet Counselor
Petland
2018.11 - 2019.11
- Resolved customer inquiries and issues promptly, fostering strong relationships and repeat business.
- Collaborated with team members to maintain a clean and safe store environment, promoting positive customer experiences.
- Assessed the unique behavioral traits of each animal in the store, providing tailored recommendations on suitable training techniques to clients.
- Educated customers on proper pet nutrition, leading to healthier pets and increased sales of premium food products.
- Implemented creative marketing strategies to promote store events and special offers, attracting new customers to the business.
Direct Support Professional
Milestone
2018.03 - 2018.12
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Bachelor of Science - Nursing
Rockford University
Rockford, IL12.2025
Diploma - Medical Assistant
Rockford Career College
Rockford, IL07.2019
High School Diploma -
Thomas Jefferson High School
Rockford, IL05.2013
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Problem-solving skills
- Cash Handling
- Documentation
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
Certification
- BLS/CPR Training - 06/2023-06/2025
Timeline
Front Desk Receptionist
Quality Inn Suites
2024.06 - Current
Medical Assistant
Hopkins Family Med & Urgent Care, PLLC
2020.02 - 2023.05
Sales Associate
Boost Mobile
2019.11 - 2020.04
Pet Counselor
Petland
2018.11 - 2019.11
Direct Support Professional
Milestone
2018.03 - 2018.12
Bachelor of Science - Nursing
Rockford University
Diploma - Medical Assistant
Rockford Career College
High School Diploma -
Thomas Jefferson High School
- BLS/CPR Training - 06/2023-06/2025
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