Roseanna Navarrete
Tulare,CA
Summary
Efficient and reliable CNA with 9 years experience in a hospital setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a nursing assistant in a top-notch healthcare facility. Committed team player Wound care specialist Efficient and reliable team player Feeding assistance expert Adaptable Compassionate caregiver Companionship and emotional support Trustworthy companion Patient-focused care Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
PH Tech
Appleton, WI
10.2022 - Current
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Elevate customer concerns to managers and supervisors as needed
- Answering incoming calls from customers/patients
- Creating records
Direct Care Attendant
Sierra Vista Residential Care Home
04.2015 - Current
- Maintained accurate records of patient care, condition, progress and concerns
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Maintained a clean, healthy and safe environment
- Scheduled and accompanied clients to medical appointments
- Obtained household supplies and ran daily errands
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Patient vitals
Direct Care Attendant
Steelis Visions
02.2013 - 02.2015
- Assist with everyday living
- Medication pass
- Prepare daily meals
- Maintain daily charting
- Patient vitals
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained a clean, healthy and safe environment
- Scheduled and accompanied clients to medical appointments
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
Direct Support Staff
Social Vocational Services
11.2011 - 01.2013
- Supervised clients daily
- Transported patients to given destinations
- Assisted with patient transfer and ambulation
CNA
Kaweah Delta
09.2010 - 10.2011
- Daily charting for vitals
- Assisted patient with meals intake
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained sanitary residents' and program rooms
- Transported patients to other areas of the hospital in wheelchairs and gurneys
- Assisted in cleansing enemas, catheterization and bladder irrigations
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
Direct Support Staff
Social Vocational Services
07.2009 - 08.2010
- Supervised clients daily
- Transported clients to given destinations
- Assisted with vocational skills
- Supervised clients on outings and made schedules for daily duties, activities and meal planning
Direct Care Attendant
PCI Development
05.2006 - 12.2008
- Assisted with everyday living
- Medication pass
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Assisted with patient transfer and ambulation
- Obtained household supplies and ran daily errands
- Cooked appetizing and satisfying meals and snacks
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Maintained accurate records of patient care, condition, progress and concerns
- Daily charting
- Performed daily vitals
- Laundry/Linen services
Education
CNA -
Tulare Adult School
05.2008
Skills
- Efficient and reliable CNA
- Committed team player
- Wound care specialist
- Feeding assistance expert
- Adaptable
- Compassionate caregiver
- Companionship and emotional support
- Trustworthy companion
- Patient-focused care
- Complaint resolution
- Scheduling
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Account updating
- Escalation management
- Problem Resolution
- Paperwork Processing
Timeline
Customer Service Representative
PH Tech
10.2022 - Current
Direct Care Attendant
Sierra Vista Residential Care Home
04.2015 - Current
Direct Care Attendant
Steelis Visions
02.2013 - 02.2015
Direct Support Staff
Social Vocational Services
11.2011 - 01.2013
CNA
Kaweah Delta
09.2010 - 10.2011
Direct Support Staff
Social Vocational Services
07.2009 - 08.2010
Direct Care Attendant
PCI Development
05.2006 - 12.2008
CNA -
Tulare Adult School
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