Roseanne Biel-Bower
Oregon
Summary
Accomplished professional with exceptional servant leadership, customer focus mentality, seasoned developer of people and a passion to grow the business. Cultivated a climate of respect, trust, understanding and appreciation throughout my retail career.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Excellent customer service skills and communication with solving issues.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Manager
Driveline Retail
Coppell, TX
- Merchandising throughout various stores in Ohio
- Coordinating with store managers for proper setup displays.
- In charge of scheduling and training employees with Driveline on store displays and resets.
- Providing exceptional customer service through communication with store management and customers.
- Quickly assessing and solving any complications throughout the process.
Regional Manager
Kalamazoo Garden Solutions
07.2015 - 07.2025
- Regional manager covering NW, SW OH – SE, NW MI, East Central Indiana with five Field managers managing 84 Walmart locations.
- Executing a plan to set up patios, building displays for all Supplier products.
- Suppliers: Kalamazoo Flower Group, Sawyer, Cottage Gardens, Altman, One Floral, Rocket Farms, Altman, Green Circle, Bonnie and all new supplier products
- Executing to SOP and standard guidelines for each Supplier.
- Responsible for inventory management across 84 Walmart locations
- Oversaw all personnel issues for staffing, training, discipline, and performance evaluations.
- Successfully implemented training practices for safety procedures in the field.
- Trained, coached my team for growth to build positive leadership during working hours for profitable results.
- Partnership in re-grand openings events.
- Executed field managers on their budgeted hours weekly goals.
- Onboarded, trained, coached, and developed 300+ field managers, senior leads, and merchandisers over 9 years.
- Successfully and excellent customer service with upper store management, excellent customer service with multiple suppliers solving any issues that may occur with customer service with customers with knowledge of products.
Head Cook
Northwood Local School
Northwood, OH
06.2002 - 07.2015
- Responsible for daily lunches for over 100 elementary students.
- Prep hot and cold breakfast food items according to State guidelines.
- Prep hot and cold food items for lunch for students according to State guidelines.
- Served breakfast for students through the lunch line for students during morning hours.
- Served all lunches through lunch line for over 100 students, with some help from a cashier.
- Cleaning all lunch trays, cleaning up all kitchen items and entire kitchen myself.
- Prepared proper paperwork daily for State guidelines.
- Went over menu items with Supervisor items on what needed to be ordered weekly.
- Customer service with suppliers, staffing, parents and kids.
Data entry Clerk
Associate & Estrel
Toledo, OH
06.1994 - 08.2010
- Performing date entry of address of customers for mass mailing and product shipment. Customer service communication with companies through phone orders.
- Packaging, shipping, and stocking products in warehouse.
- Fulfillment of orders received via telephone or fax, domestic or international.
- Managing all international shipping orders.
- All materials were properly collated, sorted, and ready for inserting properly.
Assisted Property Manager
Whitehurst Company
Perrysburg, OH
07.2025 - Current
- Managed tenant relations, addressing concerns and ensuring satisfaction within property portfolio.
- Oversaw property maintenance, coordinating repairs and inspections to uphold standards.
- Implemented leasing strategies, enhancing occupancy rates through targeted marketing efforts.
- Developed and maintained budgets, tracking expenses to ensure financial compliance and efficiency.
- Conducted regular property evaluations, identifying areas for improvement in operational processes.
- Trained and supervised support staff, fostering a collaborative work environment focused on service excellence.
- Analyzed market trends, adjusting rental pricing strategies to remain competitive in the local market.
- Established vendor relationships, negotiating contracts to secure favorable terms for maintenance services.
- Excellent customer service with residents, vendors, solving problems in a timely manner.
Education
High School Diploma -
Rossford High School
Rossford06-1980
Skills
- Customer service experience for over 10 years
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Certification
Microsoft Word, Excel, Outlook, and PowerPoint
Timeline
Assisted Property Manager
Whitehurst Company
07.2025 - Current
Regional Manager
Kalamazoo Garden Solutions
07.2015 - 07.2025
Head Cook
Northwood Local School
06.2002 - 07.2015
Data entry Clerk
Associate & Estrel
06.1994 - 08.2010
Manager
Driveline Retail
High School Diploma -
Rossford High School