Rose Claudelle Jean Felix
Fort Lauderdale,FL
Summary
Dynamic professional with a strong background in customer service and cash handling at Winn Dixie Supermarket. Recognized for enhancing customer satisfaction through effective issue resolution and maintaining accurate cash drawer balances. Proven ability to collaborate with teams and deliver exceptional service while adhering to safety and sanitation standards.
Overview
15
15
years of professional experience
Work History
Cashier
Winn Dixie Supermarket
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and credit payments accurately while minimizing errors.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints with professionalism to improve satisfaction levels.
- Adhered to company policies regarding safety and sanitation standards consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained accurate cash drawer balances through diligent monitoring and reconciliation.
Hair Braider
Self Employed Web
11.2010 - Current
- Created intricate braiding styles tailored to client preferences and hair types.
- Developed strong client relationships through exceptional customer service and follow-up consultations.
- Utilized high-quality products and tools to ensure optimal results and minimize damage.
- Trained aspiring braiders in techniques, best practices, and customer engagement strategies.
- Managed scheduling and appointments to maximize efficiency and client satisfaction.
- Implemented sanitation protocols to maintain a clean and safe work environment for clients.
- Researched current trends in hair braiding to offer innovative styles and services.
- Streamlined inventory management processes for styling products and tools, ensuring availability for services.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Created beautiful braiding styles to accentuate client faces.
Nurse
Comsat Clinic, Haiti
09.2019 - 12.2023
- Administered medications and monitored patient responses to ensure optimal care.
- Collaborated with healthcare team to develop and implement patient care plans.
- Educated patients on treatment plans, medication usage, and health management strategies.
- Conducted comprehensive assessments to identify patient needs and monitor progress.
- Enhanced workflow efficiency by streamlining patient intake processes and documentation procedures.
- Implemented infection control measures to maintain a safe clinical environment for patients and staff.
- Managed inventory of medical supplies, ensuring availability for smooth operations during shifts.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Managed complex patient cases, assessing needs and adjusting care plans accordingly.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Education
HHA
FTC Training Center
Fort Lauderdale, FL03-2025
GED -
Atlantic Technical College
Pompano Beach, FL07-2024
High School Diploma -
Université Saint-François D'Assise D'Haïti (USFAH)
Haiti09-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Cash drawer balancing
- POS system operations
- Payment collection
- ID verification
- Attention to detail
- Currency counting
Accomplishments
- Achieved 80% of sales quote.
- Completed manager training program.
- Trained and mentored employees.
- Promoted to after only for exceptional performance.
- Achieved of sales quote.
- Collaborated with team of the development.
- Achieved through effectively helping with.
- Achieved by completing with accuracy and efficiency.
Languages
French
Professional Working
English
Elementary
Haitian Creole
Full Professional
Timeline
Cashier
Winn Dixie Supermarket
04.2025 - Current
Nurse
Comsat Clinic, Haiti
09.2019 - 12.2023
Hair Braider
Self Employed Web
11.2010 - Current
HHA
FTC Training Center
GED -
Atlantic Technical College
High School Diploma -
Université Saint-François D'Assise D'Haïti (USFAH)