Roselin Aviles

Medical Spa Front Desk Coordinator

• Greet and assist clients throughout their visit, including check in/check out, new client intake, paperwork, and appointment scheduling.
• Manage a high volume appointment calendar, including consultations, treatments, follow ups, cancellations, and rescheduling.
• Answer phones, respond to client inquiries, and provide information regarding services, appointments, pricing, and treatment preparation.
• Process payments, deposits, memberships, and transactions while maintaining accurate client accounts.
• Maintain and update confidential client records, treatment history, consent forms, and required documentation.
• Coordinate with providers to ensure clients are properly scheduled and prepared for aesthetic and cosmetic treatments.
• Assist with insurance/payment information when applicable, referrals, and communication with outside providers.
• Handle sensitive client information professionally while maintaining HIPAA compliance and confidentiality.
• Support daily front-office operations by keeping the reception area organized, managing paperwork, and assisting providers as needed.
• Provide professional, personalized customer service while maintaining a welcoming and organized environment in a fast paced med spa.

• Greet and assist 50–80 patients daily, including new patient intake, paperwork, check in/check out, and appointment scheduling, while handling 100+ patient calls daily.
• Verify insurance eligibility and benefits, and scan and update patient IDs, insurance cards, and required documents.
• Maintain organized and confidential records for 250+ patients daily while following HIPAA guidelines.
• Obtain 100+ insurance prior authorizations weekly using CPT and ICD 10 codes for tests and procedures.
• Utilize Epic EHR System , connected with Cedars Sinai, to update patient information, manage appointments, referrals, orders, and medical records.
• Schedule and coordinate sleep studies, pulmonary function tests, biopsies, imaging, fluoroscopy, and other diagnostic procedures.
• Process and fax medical records, referrals, test results, and other patient information to physicians, specialists, and outside medical facilities.