Roselinda Trevino
Kinder Care Learning
Pasadena,TX
1
Certification
7
years of professional experience
Dynamic educator with a proven track record at Kinder Care Learning, Committed to adaptability and continuous improvement, with 4 plus years of customers service representative experience. face of a retail business, responsible for greeting shoppers, answering product questions, operating registers, and resolving complaints to ensure a positive shopping experience.
Work History
Teacher
1 Year 9 Months- Supported lead teacher with daily lesson activities and classroom transitions.
- Supervised children during play, meals, and rest periods to maintain safe environment.
- Assisted with age-appropriate learning activities that promoted social, emotional, and cognitive development.
- Monitored classroom behavior and redirected children using positive guidance techniques.
Teacher
1 Year 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
2 Years 1 Month- Resolved customer complaints with store policies, maintaining courteous service at checkout.
- Processed returns, exchanges, and refunds accurately using POS systems.
- Answered phone inquiries and provided product, pricing, and store location information.
- Assisted shoppers with price checks, item availability, and special requests.
- Handled cash, card, and electronic payments with accuracy and attention to detail.
- Coordinated with store associates to quickly address service issues and improve customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma
Skills
Classroom management
Relationship building
Critical thinking
Lesson planning
Parent-teacher communication
Growth mindset
Problem solving
Adaptability
Certification
Food handlers
Timeline
Teacher
Kinder Care Learning
01.2025 - CurrentRead More
Teacher
KinderCare Learning Centers
10.2023 - 12.2024Read More
Customer Service Representative
Food Town Grocery Stores
01.2020 - 02.2022Read More
Sam Rayburn
High School Diploma
Read More