Rosely Galban
Orlando,FL
Summary
More than 10 years in Sales, 12 years in customer service, Real Estate Agent and Mortgage Loan Originator trained in Mortgages and Banking Services. Focused on making strong contributions to a future team and forging career in the Mortgage Industry. Enthusiastic problem solver and
collaborator.
Overview
13
13
years of professional experience
1
1
Certification
Work History
New Home Specialist
D.R. Horton
03.2024 - Current
- Guided clients through home-buying process, ensuring clear understanding of options and features.
- Collaborated with sales teams to develop tailored presentations showcasing community benefits and property advantages.
- Conducted market analysis to identify trends and inform pricing strategies for new home developments.
- Developed and maintained strong relationships with clients, resulting in increased referrals and customer satisfaction.
- Streamlined communication between builders and buyers, enhancing transparency throughout construction phases.
Sales Representative
Century Communities
10.2024 - 03.2025
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market analysis to identify new business opportunities and trends.
- Expanded customer base through cold calling, networking, and relationship building.
- Streamlined sales processes, improving efficiency in lead generation activities.
Internet Sales Consultant
Lennar Homes, Inc.
07.2023 - 09.2024
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Promoted products in online communities through e-mail marketing programs or online advertising.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
United Healthcare
09.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Real Estate Agent
Robert Slack LLC
04.2022 - 07.2023
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Managed over 50 customer calls per day, Inbound and Outbound Calls.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Reviewed market research data and changed sales plans accordingly.
Mortgage Loan Originator
Innovative Mortgage Services Inc.
07.2020 - 07.2023
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Managed over 50 customer calls per day, Inbound and Outbound Calls.
Mortgage Customer Service Representative
SunTrust Banks Inc.
05.2019 - 07.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 700 customer calls per month, Inbound Calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Representative
Maplebear Inc.
02.2016 - 05.2019
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked productively with customers to meet order requirements and service expectations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Customer Service Associate
SeaWorld Parks & Entertainment
02.2016 - 07.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Manager
Rose's Bracelets.
06.2014 - 11.2015
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Associate
Publix Super Markets Inc.
04.2013 - 03.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
Master's degree - Economics | Financials Management
University of Zulia
Maracaibo, VE04.2012
Bachelor's degree - Economics
University of Zulia
Maracaibo, VE06.2006
High School Diploma -
Nuestra Senora Del Valle
Maracaibo, VE08.2001
Skills
- Traditional Marketing
- Property Assessments
- Order and Refund Processing
- Responding to Difficult Customers
- Customer Retention Strategies
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Upselling Products and Services
- Information Updates
Certification
- FL Licensed Mortgage Loan Officer.
- FL Licensed Real Estate Agent.
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Century Communities
10.2024 - 03.2025
New Home Specialist
D.R. Horton
03.2024 - Current
Internet Sales Consultant
Lennar Homes, Inc.
07.2023 - 09.2024
Customer Service Representative
United Healthcare
09.2022 - 07.2023
Real Estate Agent
Robert Slack LLC
04.2022 - 07.2023
Mortgage Loan Originator
Innovative Mortgage Services Inc.
07.2020 - 07.2023
Mortgage Customer Service Representative
SunTrust Banks Inc.
05.2019 - 07.2020
Customer Service Representative
Maplebear Inc.
02.2016 - 05.2019
Customer Service Associate
SeaWorld Parks & Entertainment
02.2016 - 07.2016
Customer Service Manager
Rose's Bracelets.
06.2014 - 11.2015
Customer Service Associate
Publix Super Markets Inc.
04.2013 - 03.2015
Master's degree - Economics | Financials Management
University of Zulia
Bachelor's degree - Economics
University of Zulia
High School Diploma -
Nuestra Senora Del Valle