Roselyn Suzuki
Temple
Summary
Diligent Associate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Adept at building rapport and maintaining accurate records, ensuring smooth operations and high payment rates. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Barge Properties
07.2023 - 01.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Visual Merchandiser
Inditex - Zara
11.2019 - 06.2020
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Shoe Specialist
Forever 21
06.2015 - 11.2019
- Collaborated with team members to maintain a clean and organized store environment, ensuring an enjoyable shopping experience for all visitors.
- Conducted thorough foot measurements for accurate sizing, leading to improved customer comfort and fewer returns.
- Provided exceptional customer service by promptly addressing concerns or inquiries, resolving issues professionally and efficiently.
- Managed high-pressure situations during peak periods while maintaining a calm demeanor, ensuring smooth operations throughout the day.
Teaching Assistant
Children's House Montessori
04.2011 - 04.2014
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
High School Diploma -
La Consolacion College Manila
Manila, PhilippinesSkills
- Customer service
- Effective communication
- Problem solving
- Active listening
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Paperwork processing
- Administrative support
- Building customer rapport
- Brand representation
- Live chat support
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Interests
I am a big fan of animals I have a 1 year old Russian Blue, who I named after Rocky Balboa because she likes to bap things Art enthusiast and have a passion for crafting In my free time, I like to escape into a book, or a video game I am a self proclaimed movie critique, my favorite genre is horror My goal this year is to finally be able to ride a horse
Timeline
Assistant Property Manager
Barge Properties
07.2023 - 01.2025
Visual Merchandiser
Inditex - Zara
11.2019 - 06.2020
Shoe Specialist
Forever 21
06.2015 - 11.2019
Teaching Assistant
Children's House Montessori
04.2011 - 04.2014
High School Diploma -
La Consolacion College Manila
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