Rosemarie Dandrea
Union,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Bed Bath Beyon
07.2011 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
EDI Coordinator
Bed Bath Beyond
03.1997 - 07.2011
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Tracked files from origin to destination and troubleshot errors.
- Created and maintained over 1,000 EDI customer maps.
- Built and deepened positive and productive relationships with business partners.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Participated in system development life cycle from requirements analysis through system implementation.
- Transmitted records and files to customers efficiently to maintain operational time lines
Education
Business Administration - Business
Catharine Gibbs Business School
West Orange NJHigh School Diploma -
Vailsburg High School
Newark, NJ06.1971
Skills
- Executive Management Support
- Order Processing
- Training Development Aptitude
- Calm and Professional Under Pressure
- Administrative Support
- Managing Multiple Tasks
- Document Control
- Professional Telephone Demeanor
- Technology Proficiency: Microsoft Suite, Access, Outlook, Lotus notes, Truste4d Link, Biz Manager, Cleo and Vendor Portal
- Customer Relationship Management
Timeline
Customer Service Representative
Bed Bath Beyon
07.2011 - 07.2023
EDI Coordinator
Bed Bath Beyond
03.1997 - 07.2011
Business Administration - Business
Catharine Gibbs Business School
High School Diploma -
Vailsburg High School
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