Rosemarie Grapp
Simpsonville,SC
Summary
Detail-oriented Postmaster with over 29 years of experience in managing large operations. Demonstrates excellent leadership skills while improving quality and customer satisfaction. Expertise in safety procedures, multitasking, and continuous improvement (Lean Six Sigma Green Belt Certified). Proven ability to enhance service standards and employee performance by taking an organizational and strong problem solving approach. Excellent communication skills which result in team building to achieve improved results while setting high employee expectations and accountability. Strong relationships with higher management as well as with union officials to insure efficient and timely solutions to challenges and grievances. Experienced leader with high standards and a commitment to organizational success.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Postmaster
United States Postal Service, USPS
Travelers Rest, SC
06.1996 - Current
- Hired, mentored and trained newly hired employees by creating training schedules, fingerprinting and submitting candidate demographics for background clearance and suitability.
- Analyzed delivery operations within the work unit using observation, data analysis, volume recording and computer models to create and implement policies to improve operations.
- Provide on-the-job training and complete training in current operating and safety procedures which improves employee performance and provides guidance and direction to employees regarding work performance and improvement.
- Met established service standards; performed record-keeping of work hours, mail volumes, accident and injury occurrences and time and attendance as well as employee availability.
- Implemented an accident reduction plan as well as addressed accountability where employee attendance is concerned by performing attendance reviews and fact findings for poor attendance.
Medical Records Clerk/Emergency Room Clerk
Havasu Regional Medical Center
Lake Havasu City, AZ
09.1991 - 07.1996
- Maintained and organized patient records to ensure efficient retrieval and compliance with office policy and regulations.
- Processed incoming medical documentation, maintaining accuracy in data entry.
- Ensured HIPAA compliance by following strict confidentiality guidelines when handling sensitive patient information.
- Processed outpatient orders and registration expeditiously and accurately.
- Processed and recorded vital patient insurance and medical information and maintained patient privacy by securing patient information while converting paper records to computer programs.
Police and Fire Dispatcher
Bloomfield Hills Public Safety
Bloomfield Hills, MI
06.1986 - 07.1991
- Responsible for dispatching police/fire and medical personal to 911 emergency's.
- CAD (Computer Aided Dispatching) System operation, retrieval of information for officers in reference to vehicle checks, background checks, warrant checks by providing critical information to first responders with timely updates for informed decision making.
- Typing of reports, filing of reports and paperwork, matron duties as it relates to female prisoners, scheduling court appearances.
- Assisted in the implementation of new technologies for improved communication between dispatchers and first responders, leading to more efficient incident management.
- Managed high-stress situations by maintaining composure and professionalism during tense emergency situations,
Education
Associate of Science - Criminalistics
Grand Valley State University
Allendale, MISkills
- Safety procedures
- Attention to Detail
- Self Motivator
- Written / Verbal communication skills
- Continuous improvement
- Work well in Group settings or Independently
- Customer-oriented/Customer Service
- Multitasking Abilities
- Records management
- Labor relations
- Problem-solving abilities
Certification
- Certified - Lean Six Sigma Green Belt
- Certified -Forklift Operation
- Certified - Employee Hiring / Interviewing
- Labor Relations Training
- OSHA Required Written Programs
- Accident Investigation and Root Cause Analysis
- Management Skills Training
- Managing Personnel and Grievance Handling
- Fundamentals of Attendance Control
- Revenue Generating Training
Timeline
Postmaster
United States Postal Service, USPS
06.1996 - Current
Medical Records Clerk/Emergency Room Clerk
Havasu Regional Medical Center
09.1991 - 07.1996
Police and Fire Dispatcher
Bloomfield Hills Public Safety
06.1986 - 07.1991
Associate of Science - Criminalistics
Grand Valley State University