Rosemarie Melillo
Berlin,CT
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proactive in identifying and resolving issues, consistently focused on optimizing processes to enhance team performance. Demonstrated ability to foster collaboration and drive results, contributing to the achievement of organizational goals. Committed to continuous improvement and delivering high-quality outcomes in every undertaken project.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
SRS National llc
Southington, CT
02.2025 - 01.2026
- Document Management: Organizing and maintaining sensitive files, including truck titles, insurance policies, lease agreements, and driver contracts.
- Liaison Duties: Serving as a bridge between the front office, the dispatch team, and the maintenance shop to ensure clear communication across departments.
- Accounts Receivable/Payable Support: Assisting the bookkeeper with invoicing clients (factoring) and ensuring independent contractors or drivers are paid accurately.
- Payroll Processing: Verifying driver logs or hours worked before submitting data for payroll.
- Onboarding Support: Helping new drivers and office staff complete paperwork, background checks, and drug testing protocols.
- Streamlined office operations by implementing efficient scheduling and prioritization of executive appointments.
- Maintained comprehensive records and documentation, enhancing data retrieval and accuracy for executive reports.
- Developed and maintained filing systems that improved accessibility to critical information for senior management.
- Managed correspondence on behalf of executives, ensuring prompt responses and professional communication standards.
- Oversaw office supplies inventory, negotiating with vendors for cost-effective purchasing solutions while maintaining quality standards.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Consignment operations manager
Elite consignment exchange
Wallingford, CT
05.2024 - 08.2024
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Led cross-functional teams to implement operational efficiencies, improving workflow and productivity.
- Developed and maintained key performance indicators to monitor operational effectiveness and drive improvements.
- Coordinated logistics for consignment operations, ensuring timely processing and fulfillment of customer orders.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Personal Care Assistant
Allied Community Services, Inc.
New Haven, CT
06.2017 - 03.2022
- Responsible for the care of multiple children diagnosed with Down’s syndrome and autism.
- Daily duties included helping with schoolwork, cooking, cleaning, bathing and scheduling fun activities.
- Responsible for providing over night care if necessary
- Assisted clients with daily living activities, promoting independence and dignity.
- Implemented personalized care plans to address individual client needs effectively.
- Monitored health status and reported changes to healthcare professionals promptly.
- Developed strong relationships with clients, fostering trust and engagement in care routines.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Accounting assistant
MDW Abatement Services
East Haven, CT
03.2018 - 10.2020
- Responsible for ensuring accurate subcontractor timesheet and payroll
- Responsible for executing monthly accounts payable and monthly invoices
- Efficient in utilizing QuickBooks
- Maintained general ledger entries, verifying accuracy and consistency of financial data.
- Prepared financial statements and reports to support management decision-making processes.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Processed accounts payable and receivable transactions to ensure accurate financial reporting.
Server
Sandpiper Restaurant
East Haven, CT
06.2017 - 07.2018
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained and mentored new staff on menu offerings and service protocols.
- Managed multiple tables simultaneously, maintaining high service standards during peak hours.
- Collaborated with kitchen staff to ensure seamless communication regarding special requests and dietary restrictions.
- Enhanced guest experience through personalized interactions and attention to detail in service delivery.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Online/In person marketing/sales rep
It Works
East Haven, CT
12.2015 - 03.2016
- Developed and maintained strong customer relationships to drive product sales and retention.
- Conducted product demonstrations to educate customers on benefits and features.
- Collaborated with marketing team to execute promotional campaigns and increase brand awareness.
- Implemented customer feedback mechanisms to enhance service delivery and client satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Associate's degree - Communications
Southern New Hampshire University
03-2018
Diploma - General Studies
East Haven High School
East Haven, CT01-2014
Skills
- Customer service, Administrative Support
- Office management, File Management & Scheduling
- Very efficient in computer programs such as; Microsoft Office, Excel, Quickbooks etc
- Meticulous attention to detail, Strong Problem Solver, Resourceful & Goal Orientated
- Phone etiquette, Invoice Processing, Mail Handling
- Verbal and written communication, Decision Making & Time Management
- Warm, Patient, Friendly and Well Spoken
- In-depth knowledge of technology and computer systems
Certification
- Driver's License
Languages
English - Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Administrative Assistant
SRS National llc
02.2025 - 01.2026
Consignment operations manager
Elite consignment exchange
05.2024 - 08.2024
Accounting assistant
MDW Abatement Services
03.2018 - 10.2020
Personal Care Assistant
Allied Community Services, Inc.
06.2017 - 03.2022
Server
Sandpiper Restaurant
06.2017 - 07.2018
Online/In person marketing/sales rep
It Works
12.2015 - 03.2016
Diploma - General Studies
East Haven High School
Associate's degree - Communications
Southern New Hampshire University