Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rosemarie Readnour

Erlanger,KY

Summary

Shift managing has taught me how to communicate well and efficiently with all my coworkers. It has given me a sense of responsibility as well as the ability to work well under pressures. Working many years as a manager allows me the opportunity to do constantly grow and better myself and constantly try to do the best I can as well as allowing me to quickly pick up on new things and adapt.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Chick-fil-A
Florence, KY
03.2021 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.

Education

Nursing

Thomas More College
Fort Mitchell, KY
05-2026

Skills

  • Schedule Oversight
  • Equipment Troubleshooting
  • Team Development
  • Safety Compliance
  • Quality Assurance
  • Flexible Schedule
  • Cash Handling
  • Employee Training
  • Relationship Building
  • Documentation and Reporting
  • Training and Mentoring

Certification

  • Presently in my second semester of nursing school, I have been through multiple clinicals.

References

References available upon request.

Timeline

Shift Manager

Chick-fil-A
03.2021 - Current

Nursing

Thomas More College
Rosemarie Readnour