ROSEMARIE RIVERA
Orlando,US
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Referrals Department
Orlando Health
Orlando
01.2023 - Current
- Coordinate insurance authorizations, ensuring timely referrals and patient satisfaction.
- Efficiently manage inbound calls, enhancing communication with doctors and patients.
- Streamline referral processes, improving departmental workflow and service delivery.
Service Representative
24-7 Intouch
Orlando, FL
01.2017 - Current
- Resolve first call resolution from moderate to complex concerns.
Appointment Scheduler/ Customer Service Support
AdaptHealth
Orlando, FL
03.2022 - 01.2023
- Schedule patients for CPAP machines and oxygen concentrators.
- Book service calls to have equipment delivered.
Medical Receptionist
Medical Office of Dr. Weissman
New York, NY
01.2012 - 01.2016
- Coordinate physicians schedules and maintain patients sensitive information.
Education
High School or Equivalent -
Martin Luther King High School
New York, NYSkills
- Bilingual, Call Center, Customer Care, Customer Support, Customer Service, Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel, Data Entry, Medical Terminology, Clinical Research, Spanish, English, Software Troubleshooting, Multi-line Phone Systems, HIPAA, Phone Etiquette, Medical Records, Medical Receptionist, Medical Scheduling, Front Desk, Computer Literacy, Clerical Experience, Typing, Office Experience, Databases, Insurance Verification
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
LANGUAGES
English, Spanish.
ADDITIONAL INFORMATION
- Knowledgeable of Microsoft Office, basic Excel, Power Point
- Faxing and Filing paperwork
- Customer service phone calls
- Type 30 WPM
Timeline
Referrals Department
Orlando Health
01.2023 - Current
Appointment Scheduler/ Customer Service Support
AdaptHealth
03.2022 - 01.2023
Service Representative
24-7 Intouch
01.2017 - Current
Medical Receptionist
Medical Office of Dr. Weissman
01.2012 - 01.2016
High School or Equivalent -
Martin Luther King High School