Rose Marie Williams
Summerville,SC
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in contracts and negotiating skills. Successful career history comprising more than 20 years in Real estate and sales management.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Sunbelt Multifamily Properties
08.2022 - 10.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
Logistics Manager
Safari Freight Inc
09.2021 - 08.2022
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Housing Counselor
NACA
02.2021 - 08.2021
- Job consists of counseling prospective members of a non-profit organization on budgeting and credit.
- Assist with processing application and collecting data for the underwriter to review for credit access
- Process payments for membership fees and update personal information for outdated files.
- process all documents and review file for compliance and credit access for underwriter review before loan closings.
- Assist at home buyer workshops answering member questions as it relates to program qualification and policy.
Customer Experience Representative
Xfinity-Comcast
02.2018 - 10.2020
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Assistant Property Manager
Gem Management Properties
06.2018 - 12.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
Assistant Manager
Badcock Home Furniture
06.2015 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Certificate - Property Manager
Trident Real Estate Schools
Charleston SC11.2018
Associate of Arts - Liberal Studies
Limestone College
Gaffney, SC05.2012
Skills
- Onsite Tours
- Business Processes and Procedures
- Payment Collection
- Property Tours and Inspections
- Relationship Building and Rapport
- Records Management
- Housing Regulations
- Contract Negotiation
- Training and Mentoring
- Property Inspections
- Administrative Support
Timeline
Assistant Property Manager
Sunbelt Multifamily Properties
08.2022 - 10.2023
Logistics Manager
Safari Freight Inc
09.2021 - 08.2022
Housing Counselor
NACA
02.2021 - 08.2021
Assistant Property Manager
Gem Management Properties
06.2018 - 12.2018
Customer Experience Representative
Xfinity-Comcast
02.2018 - 10.2020
Assistant Manager
Badcock Home Furniture
06.2015 - 01.2018
Certificate - Property Manager
Trident Real Estate Schools
Associate of Arts - Liberal Studies
Limestone College
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