Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Anescavage

Freeland,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Transportation, Health Insurance, and Retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

UPS Supplies Chain Solutions
07.2019 - 02.2022
  • I am responsible for taking credit card payments over the phone
  • I also make invoice corrections and assist with billing questions.

Security Guard

Unarmed, Weiser Security Services
12.2021 - Current
  • I am responsible for making sure the community is safe at all times
  • I check guest in at the front gate and take calls from concerned residents and resolve their issues as best as I can.

Sales Associate

Burlington Stores
08.2018 - 01.2021
  • As a lead in our linens department my responsibilities are to make sure that my department is set to our corporate guide lines
  • To ensure all isles are clean and set up correctly
  • I also partner up with my floor supervisor to handle all department moves and changes.

Customer Service Representative

CSR, Xerox
11.2015 - 11.2016
  • Worked under contract with Blue Cross of NEPA processing: billings, claims, benefits, prescriptions, and member services.

Shift Manager

McDonald's
08.2014 - 10.2015
  • My responsibilities were to make sure the crew members task were correctly completed and on time; to make sure the customers were able to receive the Golden Arch Guarantee.

Customer Service Representative

TMG Health
05.2010 - 09.2010
  • Making inbound and outbound phone calls to help their customers receive the best services possible.

Customer Service Representative

I.M.S
05.2009 - 10.2009
  • My responsibilities were to sell paid vacations.

Cashier/Baker

Dunkin Donuts
11.2007 - 05.2008
  • My responsibilities were to wait on customers, clean the facility and to bake.

Cashier

Stangies Quik serve
01.2007 - 03.2007
  • Stocker and cook.

Education

Diploma - General

West Scranton High School

Skills

  • Shift Management
  • Cooking
  • Assessments
  • Cashier skills — Highly Proficient
  • May 2021
  • Counting cash, processing transactions, following written procedures, and attending to details
  • Full results: Highly Proficient
  • Work style: Reliability — Proficient
  • Tendency to be reliable, dependable, and act with integrity at work
  • Full results: Proficient
  • Retail customer service — Proficient
  • June 2022
  • Responding to customer situations in a retail setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field

Timeline

Security Guard

Unarmed, Weiser Security Services
12.2021 - Current

Customer Service Representative

UPS Supplies Chain Solutions
07.2019 - 02.2022

Sales Associate

Burlington Stores
08.2018 - 01.2021

Customer Service Representative

CSR, Xerox
11.2015 - 11.2016

Shift Manager

McDonald's
08.2014 - 10.2015

Customer Service Representative

TMG Health
05.2010 - 09.2010

Customer Service Representative

I.M.S
05.2009 - 10.2009

Cashier/Baker

Dunkin Donuts
11.2007 - 05.2008

Cashier

Stangies Quik serve
01.2007 - 03.2007

Diploma - General

West Scranton High School
Rosemary Anescavage