Rosemary Chapin
Sales Associate/manager
Virginia Beach,VA
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Person in Charge
BJ's Wholesale
Virginia Beach, VA
09.2018 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Worked with management team to implement proper division of responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
Customer Service Associate/Night Manager
Taylor's Do It Center
Virginia Beach, VA
03.2012 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered basic technical support for clients on wide range of company products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Executes excellent sales floor merchandising and selling.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA 09.1983 - 05.1986
Skills
Team Building
Operations management
Inventory oversight
Delegation
Cash settlement
[Software] experience
Effective leader
Timeline
Person in Charge
BJ's Wholesale
09.2018 - 07.2022
Customer Service Associate/Night Manager
Taylor's Do It Center
03.2012 - 08.2018
High School Diploma -
Frank W. Cox High School
09.1983 - 05.1986