Summary
Overview
Work History
Education
Skills
Languages
Recognized by corporate going beyond and providing good excellence customer service
Timeline
Cashier

Rosemary Magana

Summary

Dynamic and results-driven professional with a proven track record at Safeway, excelling in customer service and cash handling. Recognized for building strong customer relationships, leading to increased sales and positive feedback. Dependable and empathetic, I thrive in high-pressure environments while maintaining accuracy and integrity in all transactions.

Overview

11
11
years of professional experience

Work History

Cashier

Safeway
03.2018 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Sales Associate

Shoemill
10.2014 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Top sales Associate three weeks in a row in all the company
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Associate of Arts - Sociology

Portland Community College
Portland, OR
06-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling and management
  • Dependability and reliability
  • Team collaboration
  • Hospitality and accommodation
  • ID verification
  • Refunds and exchanges
  • Product knowledge
  • Records maintenance

Languages

Spanish
Native or Bilingual

Recognized by corporate going beyond and providing good excellence customer service

I made a customer feel okay when she accidentally spilled rice all over the floor and the conveyer belt. I cleaned it up and continued with the transaction. She appreciated how I made her feel and acknowledge my service with corporate in Arizona. They sent a letter to my store director and she provided me with the letter and a pin.

Timeline

Cashier

Safeway
03.2018 - Current

Sales Associate

Shoemill
10.2014 - 01.2018

Associate of Arts - Sociology

Portland Community College

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Rosemary Magana