Rosemary Morales Urroz
Olympia
Summary
Experienced in administrative support, including scheduling, correspondence, client relations, problem-solving and conflict resolution.
Capable of maintaining strong working relationships and adapting to dynamic environments.
Overview
12
12
years of professional experience
Work History
Agent-Inbound Custom Services (Amazon)
Ibex Global Solutions
Managua, Nicaragua
07.2022 - 08.2023
- Responsible for handling calls that come in of the call center.
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Developed comprehensive product knowledge to assist clients in making informed decisions.
Assistant
MINISTRY OF INTERIOR(DIRECTORATE OF MIGRATION AND FOREIGN AFFAIRS)
Managua, Nicaragua
03.2011 - 04.2023
- Handling incoming/outgoing mails, emails and phone inquiries.
- Managing meetings and coordinate appointments of the General Director
- Establishing, organizing, and maintaining official case files.
- Reviewing and processing applications related to inmigration
Education
No Degree - Psychology
Universidad Católica Redemptoris Máter (UNICA)
Managua, NINo Degree - Law
Universidad Centroamericana (UCA)
Managua, NIGraduate Certificate -
Instituto Pedagógico La Salle
Managua, NI11-2007
Skills
- Relationship building
- Problem-solving skills
- Positive attitude
- Customer service and care
Timeline
Agent-Inbound Custom Services (Amazon)
Ibex Global Solutions
07.2022 - 08.2023
Assistant
MINISTRY OF INTERIOR(DIRECTORATE OF MIGRATION AND FOREIGN AFFAIRS)
03.2011 - 04.2023
No Degree - Psychology
Universidad Católica Redemptoris Máter (UNICA)
No Degree - Law
Universidad Centroamericana (UCA)
Graduate Certificate -
Instituto Pedagógico La Salle