Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Parczany

Crystal Lake,IL

Summary

Experienced Office, Production and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Office, Production and Customer Support Manager

Innovative Home Concepts, Inc
Crystal Lake, IL
06.2019 - Current

Worked with municipalities to gain permits and establish licensing

Reconciled time sheets

Scheduled sales, sub contractors

Job costing

Worked with vendors

Data Entry and Coding

Managed Accounts Receivable and Accounts Payable

Inbound and Outbound customer, vendor and insurance calls

Service Dispatching

Handled sensitive information with discretion and confidentiality

Excellent written and verbal communication skills

Took on any other jobs or assignments as needed

Collections and Customer Service

NIR Roof Care
Huntley
08.2018 - 06.2019

Researched accounts and completed due diligence to resolve collection problems.

Reviewed, researched and corrected discrepancies and customer concerns.

Improved overall collections efficiency by implementing strategic collection plans and processes.

Oversaw daily postings of payments to customer accounts.

Inbound and Outbound calls

Updated and notated accounts

Acted as legal liaison with attorney regarding liens.

Billing

Office Manager/Customer Service/Dispatch

Handyman Connections
Barrington, IL
07.2013 - 06.2018

Managed daily office operations, ensuring efficiency and organization across all departments.

Coordinated schedules and appointments for staff, optimizing time management and resource allocation.

Implemented streamlined communication processes, enhancing collaboration among team members.

Data Entry and Coding

Payroll

Accounts Receivable and Payable

Worked with Vendors

Material Sourcing

Customer Service

Dispatch

Billing and Collections

Education

Associate of Arts - General Studies

College of St. Francis
Joliet IL

Skills

  • Schedule management
  • CRM software expertise
  • Account management
  • Proficient in Microsoft, Word, Quick Books and multi CRM platforms
  • Account updates
  • Teamwork
  • Independent Work

Timeline

Office, Production and Customer Support Manager

Innovative Home Concepts, Inc
06.2019 - Current

Collections and Customer Service

NIR Roof Care
08.2018 - 06.2019

Office Manager/Customer Service/Dispatch

Handyman Connections
07.2013 - 06.2018

Associate of Arts - General Studies

College of St. Francis