Rosemary Pigorsh
Rockford
Summary
Dynamic hospitality professional with extensive experience at Blue Water Grill, excelling in operations management and staff development. Proven track record in enhancing team performance and guest satisfaction through effective training and inventory control. Strong leadership skills foster a positive work environment, driving efficiency and loyalty in high-pressure settings.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Blue Water Grill
Grand Rapids, MI
01.2024 - Current
- Assisted in daily operations, ensuring compliance with health and safety regulations.
- Coordinated staff scheduling, optimizing labor efficiency and service quality.
- Implemented training programs for new hires, enhancing team performance and guest satisfaction.
- Developed inventory management processes, reducing waste and improving supply chain efficiency.
Shift Manager
Bostwick Lake Inn
Rockford, MI
05.2023 - 10.2025
- Supervised daily operations to ensure high standards of service and guest satisfaction.
- Implemented efficient workflow processes that improved team productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Bostwick Lake Inn
Rockford, MI
03.2021 - 10.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation.
- Assisted in training new servers on menu items and service techniques.
Bartender
Redstone Inn
Carbondale, CO
05.2025 - 08.2025
- Crafted and served diverse beverage selections to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Provided exceptional customer service, resolving issues promptly to foster repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cedar Springs High School
Cedar Springs, MISkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Team leadership expertise
Timeline
Bartender
Redstone Inn
05.2025 - 08.2025
Assistant General Manager
Blue Water Grill
01.2024 - Current
Shift Manager
Bostwick Lake Inn
05.2023 - 10.2025
Server
Bostwick Lake Inn
03.2021 - 10.2025
High School Diploma -
Cedar Springs High School